If I ran virgin media

[jb66]

I'd stop refurbing sa boxes
Make sa4000 boxes obsolete
Make all new samsungs have a 500gb drive
Offer an engineer upgrade to a 500gb drive for £35 (12 month contract)
Asked dlink/ambit to make a superhub with bridge mode
Not wasted time on a regular hub

Anything you would change?

[Peter_]

SA4000 and below are supposed to be obsolete and automatically replaced on a call or so we are told.

[jb66]

It's not unfortunately, it doesn't appear on PDA as obsolete and we get measured against them if we swap too many. Pace 1000 2000 are obsolete though and they are better than the sa4000

[Chrysalis]

end loyalty discounts
bump 50mbit and 100mbit price
end STM
suspend sales in every area with upstream congestion until fixed
suspend sales in areas above 60% utilisation even if no apparent congestion.
increase prices further if ending loyalty discounts isnt enough to pay for this.
scrap superhub and hub
ask dlink to do black dir655 for 100mbit service.
keep dir615 for other tiers.
vmng300 top 3 tiers
reduce agressiveness to get new customers ie. reduce offers for new customers and concentrate instead on increasing revenue per existing customers.
remove process from call centre's, I would want staff to think for themselves and take intiative to fix customer problems.

[Peter_]

Originally Posted by Chrysalis

end STM

Unlikely as it would cause more issues than it would solve as per the other items on the wish list below this one.

Originally Posted by Chrysalis

remove process from call centre's, I would want staff to think for themselves and take intiative to fix customer problems.

Processes are required otherwise it would kill the business, plus broadband agents do not use diagnostic tools or any scripts as that will never work within a faults environment as we must be able to use our skills and experience, now remember we are talking UK centres here.

[Rob King]

Match BT'S infinity 40mb package so 50mb down 10mb upload

[jb66]

Make a business 50meg which costs more and has no management and less congestion for power users

[Chrysalis]

Originally Posted by Masque

Unlikely as it would cause more issues than it would solve as per the other items on the wish list below this one.


Processes are required otherwise it would kill the business, plus broadband agents do not use diagnostic tools or any scripts as that will never work within a faults environment as we must be able to use our skills and experience, now remember we are talking UK centres here.

this is if I ran VM thread, so you would now be fired for not liking company policy.

[Peter_]

Originally Posted by Chrysalis

this is if I ran VM thread, so you would now be fired for not liking company policy.

I know that your ideas and many others would be great if the network could stand it.

I stand by what I said about broadband agents though as it is correct in most cases.

[qasdfdsaq]

Lol

[Chrysalis]

Originally Posted by Masque

I know that your ideas and many others would be great if the network could stand it.

I stand by what I said about broadband agents though as it is correct in most cases.

obviously I would be upgrading the network hence upping the prices.

[General Maximus]

all sounds good guys, shall we band together and buy VM?

[craigj2k12]

ill put a quid forward

[oliver1948uk]

If I ran VM, I would monitor the amount of people's broadband use carefully. Those who continually use ridiculous amounts of bandwidth (what do they do with all this stuff?) would have their contracts terminated so freeing up bandwidth for the vast majority and helping solve the problems in congested areas (though here in Mansfield NG18 it is very rare indeed for there to be a problem).

With those very high use customers gone eleswhere, it would get rid of a high proportion of moaning on this forum!

[Ignitionnet]

If I ran VM it would be bankrupt. I'm a decent engineer but don't know quite so much about how to run a business