If I ran virgin media
 

I'd stop refurbing sa boxes
Make sa4000 boxes obsolete
Make all new samsungs have a 500gb drive
Offer an engineer upgrade to a 500gb drive for £35 (12 month contract)
Asked dlink/ambit to make a superhub with bridge mode
Not wasted time on a regular hub

Anything you would change?

Re: If I ran virgin media
 

SA4000 and below are supposed to be obsolete and automatically replaced on a call or so we are told.

Re: If I ran virgin media
 

It's not unfortunately, it doesn't appear on PDA as obsolete and we get measured against them if we swap too many. Pace 1000 2000 are obsolete though and they are better than the sa4000

Re: If I ran virgin media
 

end loyalty discounts
bump 50mbit and 100mbit price
end STM
suspend sales in every area with upstream congestion until fixed
suspend sales in areas above 60% utilisation even if no apparent congestion.
increase prices further if ending loyalty discounts isnt enough to pay for this.
scrap superhub and hub
ask dlink to do black dir655 for 100mbit service.
keep dir615 for other tiers.
vmng300 top 3 tiers
reduce agressiveness to get new customers ie. reduce offers for new customers and concentrate instead on increasing revenue per existing customers.
remove process from call centre's, I would want staff to think for themselves and take intiative to fix customer problems.

Re: If I ran virgin media
 

Unlikely as it would cause more issues than it would solve as per the other items on the wish list below this one.

Processes are required otherwise it would kill the business, plus broadband agents do not use diagnostic tools or any scripts as that will never work within a faults environment as we must be able to use our skills and experience, now remember we are talking UK centres here.

Re: If I ran virgin media
 

Match BT'S infinity 40mb package so 50mb down 10mb upload

Re: If I ran virgin media
 

Make a business 50meg which costs more and has no management and less congestion for power users

Re: If I ran virgin media
 

this is if I ran VM thread, so you would now be fired for not liking company policy.

Re: If I ran virgin media
 

I know that your ideas and many others would be great if the network could stand it.

I stand by what I said about broadband agents though as it is correct in most cases.

Re: If I ran virgin media
 

Lol

Re: If I ran virgin media
 

obviously I would be upgrading the network hence upping the prices.

Re: If I ran virgin media
 

all sounds good guys, shall we band together and buy VM?

Re: If I ran virgin media
 

ill put a quid forward

Re: If I ran virgin media
 

If I ran VM, I would monitor the amount of people's broadband use carefully. Those who continually use ridiculous amounts of bandwidth (what do they do with all this stuff?) would have their contracts terminated so freeing up bandwidth for the vast majority and helping solve the problems in congested areas (though here in Mansfield NG18 it is very rare indeed for there to be a problem).

With those very high use customers gone eleswhere, it would get rid of a high proportion of moaning on this forum!

Re: If I ran virgin media
 

If I ran VM it would be bankrupt. I'm a decent engineer but don't know quite so much about how to run a business :)