Retentions called me

[pabs]

I have been with VM for a year now.

I had TV XL, XL Phone and L Broadband.

I have decided to switch to Sky for my TV because I wanted more HD content. I was going to switch my Broadband and calls to Sky too so I could make use of Anytime + but VM rang me today and said if I keep my L Broadband and XL Phone and line rental with them then they would let me have all 3 for £16 per month.

Is this a good deal? Any thoughts would be much appreciated.

[Tazz]

Yes it is a very good deal I think

[browney]

£50.99 normally?

[weesteev]

That doesnt sound close to being correct Pabs... unless the cost is without line rental but thats unusual for retentions to talk apckage prices without phone line costs??

[pabs]

Originally Posted by weesteev

That doesnt sound close to being correct Pabs... unless the cost is without line rental but thats unusual for retentions to talk apckage prices without phone line costs??

I called them again to confirm and it is definately approx £16 per month, my online bill has come and this is how it breaks down:

Talk 08 £2.00
Talk Unlimited £8.00
Talk 08 Discount £-2.00
Dual Tel and BB Loyalty Discount £-18.00
Free Voicemail £0.00
Broadband Size: L £25.25
Special Loyalty Discount
Half Price Line Rental For 12
Months
Offer Will End on 25-FEB-12
Telephone Line Rental £12.24
Your Promotional Saving £-6.25
Goodwill Gesture £-5.50
Total amount payable £15.74

I've got to say I'm really impressed with Virgin Retentions staff.

[Ignitionnet]

Or impressed with the discount they are offering perhaps

Half price line rental, an additional £5.50 goodwill, and £18.00 bundle discount.

The sweet taste of Virgin Media desperation - I'd rip their arm off for that pabs.

[pabs]

Originally Posted by Ignitionnet

Or impressed with the discount they are offering perhaps

Half price line rental, an additional £5.50 goodwill, and £18.00 bundle discount.

The sweet taste of Virgin Media desperation - I'd rip their arm off for that pabs.

The arm has been ripped!

---------- Post added at 13:43 ---------- Previous post was at 13:23 ----------

Do you reckon I'm cheeky if I ask them now to upgrade me to 30Mb for the extra £5 per month plus a one off £30 for the Superhub?

[Chrysalis]

VM will soon be paying people to not leave.

[WillPS]

Why not? They pay new customers £150 to join, and Sky would gladly offer a smaller but sizeable amount to new customers.

[Chrysalis]

last I checked sky is a far technically inferior service. (assuming not under heavy congestion conditions on VM).

this isnt quite the same as new customer offers, a new customer I assume (I dont know the %) would have at least a moderate chance of eventually paying full whack for their service so that money is made back. Someone ringing retentions for discounts tho will probably be doing it for life as long as they a customer. So is bad business sense if its a loss leader.

I will probably be doing it myself now soon, VM have put themselves in a position where they going to get people asking for it regardless of going to leave.

[qasdfdsaq]

Originally Posted by Chrysalis

VM will soon be paying people to not leave.

You should have seen the mobile networks in the height of the mobile boom.

They credited me £780 onto my bill in one year to "encourage" me not to leave. As in, two year's free line rental to not leave for one year.

[pabs]

Originally Posted by Chrysalis

VM have put themselves in a position where they going to get people asking for it regardless of going to leave.

They rang me and offered me the deal.