2nd box not picking up all channels

thelion · 19-11-2010, 08:54

Hi,
had my installation last week [VIP20], everything ok. Next day noticed that my additional box wasn't picking up Sky Sports 3 or 4 but all other channels were ok. Contacted CS who said they would send a signal to the box and it then worked fine, but this is a re-occuring problem as I have the same problem again today [and yesterday]. Any ideas

devilincarnate · 19-11-2010, 09:03

Here try this :

http://community.virginmedia.com/t5/...nt/td-p/128873

Hope this helps?

thelion · 19-11-2010, 09:26

Hi and thanks,

yep, done that, but it made no difference

Peter_ · 19-11-2010, 09:45

You need to ring up so they can check if your box is correctly provisioned and it will be better than doing it via the Virginmedia forum.

devilincarnate · 19-11-2010, 11:28

Quote:

Originally Posted by Masque

You need to ring up so they can check if your box is correctly provisioned and it will be better than doing it via the Virginmedia forum.

Hi Masque i was just trying to point out the fix it assistant?

Peter_ · 19-11-2010, 11:32

Quote:

Originally Posted by devilincarnate

Hi Masque i was just trying to point out the fix it assistant?

I know that but he will need a signal sent and the card and box checked for balancing if that does not work as that is fairly new to the system.

devilincarnate · 19-11-2010, 12:04

Quote:

Originally Posted by Masque

I know that but he will need a signal sent and the card and box checked for balancing if that does not work as that is fairly new to the system.

Ok cheers for clearing that up for me.

mersey70 · 20-11-2010, 07:28

Quote:

Originally Posted by devilincarnate

Hi Masque i was just trying to point out the fix it assistant?

It is a bit confusing as If you call regarding missing channels (or any TV fault for that matter) it plays a recorded message telling you to use the fix it assistant, if you hold on for an adviser you then get told to...use the fix it assistant!. I did for a faulty V+ LCD display and I thought it fixed it but sadly it didn't. I'm not chancing a tech visit though incase they replace it with an SA box as I like recording radio channels, apart from the display it works ok.

jb66 · 20-11-2010, 08:31

The fix it assistant sends an in hit to the box

mersey70 · 20-11-2010, 08:36

Quote:

Originally Posted by jb66

The fix it assistant sends an in hit to the box

I don't think the adviser really knew much about the fault I have and in fairness to him he did offer to book a tech visit too, I just didn't really want to take the chance of ending up with an older box given it isn't a major fault anyway.

Peter_ · 20-11-2010, 11:30

Quote:

Originally Posted by jb66

The fix it assistant sends an in hit to the box

Which may or may not fix the box especially if the account is not balanced.

hoggy · 06-01-2011, 19:12

Semi related query, my dad has just had a 2nd V HD box installed in another room, he pays for sky sports hd for the main receiver in the living room. This second box doesn't have sky sports hd, does he have to pay twice for it? Thanks in advance.

Peter_ · 06-01-2011, 19:50

Quote:

Originally Posted by hoggy

Semi related query, my dad has just had a 2nd V HD box installed in another room, he pays for sky sports hd for the main receiver in the living room. This second box doesn't have sky sports hd, does he have to pay twice for it? Thanks in advance.

You have to pay for each box that requires a subscription.

jb66 · 06-01-2011, 20:03

Quote:

Originally Posted by Masque

Which may or may not fix the box especially if the account is not balanced.

What does a balance hit and an in hit do?

hoggy · 06-01-2011, 20:09

Thanks Masque, kinda guessed that.