05-10-2010, 19:57
|
#1
|
|
Inactive
Join Date: Sep 2010
Posts: 13
|
How Much....
I am a bit confused, it was advised here that I could upgrade my box to a HD one for a fee. Sorted
I have checked my online account and it is advising that I have
1 Virgin HD box
1 Virgin HD + box
However, we don't have this, we have 1 virgin HD + box and 2 samsung boxes.
I rang them to ask what was going on with this, and they couldn't really say. Just said it was wrong and it hadn't been updated - gah ( I haven't made a change on my account for 2 years)
So, I asked how much the HD box would be, and they said £99 plus £20 postage. So, at this point I backed out.
Are they advising me correctly?
|
|
|
|
05-10-2010, 20:32
|
#2
|
|
Inactive
Join Date: Mar 2007
Posts: 4,931
|
Re: How Much....
Additional V+ HD boxes are £99 + £20 self install or £40 manned install
Additional V HD boxes are £49 + £20 self install or £40 manned install
Ben 
|
|
|
|
|
05-10-2010, 20:49
|
#3
|
|
Inactive
Join Date: Sep 2010
Posts: 13
|
Re: How Much....
Gah, why don't they ever give you the right information?
|
|
|
|
|
05-10-2010, 20:56
|
#4
|
|
Inactive
Join Date: Mar 2007
Posts: 4,931
|
Re: How Much....
It might have just been confusion as to what you wanted as they have given you the correct price for a V+ HD box instead of just a V HD box, I'd ring back in the morning after 0800 for best response
|
|
|
|
|
05-10-2010, 21:00
|
#5
|
|
Inactive
Join Date: Sep 2010
Posts: 13
|
Re: How Much....
I will do, I am not home until 1800, what is the latest I can ring before risking getting someone who doesn't properly understand me 
|
|
|
|
|
05-10-2010, 21:03
|
#6
|
|
Inactive
Join Date: Mar 2007
Posts: 4,931
|
Re: How Much....
Haha, It's hit or miss but I'd say ring before 2000
|
|
|
|
|
05-10-2010, 21:20
|
#7
|
|
Inactive
Join Date: Sep 2010
Posts: 13
|
Re: How Much....
Thank you, I will try tomorrow.
We have the same problems at work, amazingly for people who work in the same company I still put the phone down and redial.
|
|
|
|
|
06-10-2010, 00:46
|
#8
|
|
Inactive
Join Date: Feb 2008
Location: Brighton
Age: 61
Services: VIP
Posts: 3,705
|
Re: How Much....
Quote:
Originally Posted by Lady S
I will do, I am not home until 1800, what is the latest I can ring before risking getting someone who doesn't properly understand me |
Ahh! so you don't enjoy talking to an Indian rep who reads stock responses off a card? or saying over and over "would you mind repeating that please".
|
|
|
|
|
06-10-2010, 08:01
|
#9
|
|
Inactive
Join Date: Sep 2010
Posts: 13
|
Re: How Much....
Quote:
Originally Posted by frogstamper
Ahh! so you don't enjoy talking to an Indian rep who reads stock responses off a card? or saying over and over "would you mind repeating that please". |
Hmmm, take indian rep out and replace it with person.
I like dealing with people who know what they are talking about and understand me.
Spoke to Philomena in the IT support line last week, she left me feeling like I wanted to grate my own face off. Her best advice was turn everything off and leave it, and I will ring you in half an hour to sort it out. I am still waiting for the call.
|
|
|
|
|
06-10-2010, 08:33
|
#10
|
|
Inactive
Join Date: Oct 2009
Posts: 2,070
|
Re: How Much....
Quote:
Originally Posted by Ben B
Additional V+ HD boxes are £99 + £20 self install or £40 manned install
Additional V HD boxes are £49 + £20 self install or £40 manned install
Ben |
I've seen this price of £99 in a few recent posts for an additional V+. Does this mean that this webpage is wrong / not updated as it states £75?
http://shop.virginmedia.com/digital-...us-hd-box.html
It says the following in the small print:
"For second and subsequent HD Boxes, HD activation is charged at £75 per V+ HD Box, or £49 per V HD Box."
|
|
|
|
|
06-10-2010, 10:42
|
#11
|
|
Inactive
Join Date: Mar 2010
Location: Oxfordshire
Services: Tivo-XL, BB-XL, Pnone-XL, VM Mobile x 2, Topfield 5800 Freeview
Posts: 72
|
Re: How Much....
Quote:
Originally Posted by Lady S
Hmmm, take indian rep out and replace it with person.
I like dealing with people who know what they are talking about and understand me.
Spoke to Philomena in the IT support line last week, she left me feeling like I wanted to grate my own face off. Her best advice was turn everything off and leave it, and I will ring you in half an hour to sort it out. I am still waiting for the call.
|
I've spoken to a rep in India that was very knowledgeable, unfortunately the (presumably VOIP) line was so bad that we had to give up trying to understand each other.
|
|
|
|
|
06-10-2010, 17:58
|
#12
|
|
Inactive
Join Date: Mar 2007
Posts: 4,931
|
Re: How Much....
Quote:
Originally Posted by RobboEdin
I've seen this price of £99 in a few recent posts for an additional V+. Does this mean that this webpage is wrong / not updated as it states £75?
http://shop.virginmedia.com/digital-...us-hd-box.html
It says the following in the small print:
"For second and subsequent HD Boxes, HD activation is charged at £75 per V+ HD Box, or £49 per V HD Box." |
Yes the 'legal stuff' is wrong on the website, as if you actually add an additional V+ box to the basket it states £99
|
|
|
|
|
06-10-2010, 18:35
|
#13
|
|
Inactive
Join Date: Sep 2010
Posts: 13
|
Re: How Much....
Quote:
Originally Posted by amgard
I've spoken to a rep in India that was very knowledgeable, unfortunately the (presumably VOIP) line was so bad that we had to give up trying to understand each other.
|
Thatis why I wanted to change the quote. I don't think everyone in India is incapable purely due to their location. The same as everyone in the UK isn't capable due to their location.
However, I am aware of the difference the distance makes, and it can sometimes be frustrating not to be able to explain yourself fully.
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT. The time now is 16:09.
|
Join CF
You are here: 
