How Much....
 

I am a bit confused, it was advised here that I could upgrade my box to a HD one for a fee. Sorted

I have checked my online account and it is advising that I have

1 Virgin HD box
1 Virgin HD + box

However, we don't have this, we have 1 virgin HD + box and 2 samsung boxes.

I rang them to ask what was going on with this, and they couldn't really say. Just said it was wrong and it hadn't been updated - gah ( I haven't made a change on my account for 2 years)

So, I asked how much the HD box would be, and they said £99 plus £20 postage. So, at this point I backed out.

Are they advising me correctly?

Re: How Much....
 

Additional V+ HD boxes are £99 + £20 self install or £40 manned install
Additional V HD boxes are £49 + £20 self install or £40 manned install

Ben :)

Re: How Much....
 

Gah, why don't they ever give you the right information?

Re: How Much....
 

It might have just been confusion as to what you wanted as they have given you the correct price for a V+ HD box instead of just a V HD box, I'd ring back in the morning after 0800 for best response :)

Re: How Much....
 

I will do, I am not home until 1800, what is the latest I can ring before risking getting someone who doesn't properly understand me ;)

Re: How Much....
 

Haha, It's hit or miss but I'd say ring before 2000

Re: How Much....
 

Thank you, I will try tomorrow.

We have the same problems at work, amazingly for people who work in the same company I still put the phone down and redial.

Re: How Much....
 

Ahh! so you don't enjoy talking to an Indian rep who reads stock responses off a card? or saying over and over "would you mind repeating that please".;)

Re: How Much....
 

Hmmm, take indian rep out and replace it with person.

I like dealing with people who know what they are talking about and understand me.

Spoke to Philomena in the IT support line last week, she left me feeling like I wanted to grate my own face off. Her best advice was turn everything off and leave it, and I will ring you in half an hour to sort it out. I am still waiting for the call.

Re: How Much....
 

I've seen this price of £99 in a few recent posts for an additional V+. Does this mean that this webpage is wrong / not updated as it states £75?

http://shop.virginmedia.com/digital-...us-hd-box.html

It says the following in the small print:

"For second and subsequent HD Boxes, HD activation is charged at £75 per V+ HD Box, or £49 per V HD Box."

Re: How Much....
 

I've spoken to a rep in India that was very knowledgeable, unfortunately the (presumably VOIP) line was so bad that we had to give up trying to understand each other.

Re: How Much....
 

Yes the 'legal stuff' is wrong on the website, as if you actually add an additional V+ box to the basket it states £99

Re: How Much....
 

Thatis why I wanted to change the quote. I don't think everyone in India is incapable purely due to their location. The same as everyone in the UK isn't capable due to their location.

However, I am aware of the difference the distance makes, and it can sometimes be frustrating not to be able to explain yourself fully.