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Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
Re: On Demand Missing BBC 1
Quote:
Originally Posted by Angua
For some reason BBC 1 Programs seem to be missing from the On Demand service for Saturday. Casualty from Saturday 6th March is missing.
Can still get them on iPlayer though.
Have re-booted the box twice now without success.
Anyone else having the same problem?
We're on the case... it's currently being worked on.
Please find details below of this service affecting issue.
Quote:
Raised : 7 Mar, 2010 16:13
Name : Tomos Jones, Outage Surveillence Team
Ticket Number : 1210700
Estimated Resolution : 4 hours
Status : Updated
Priority : P1
Services Affected: Digital TV
Description :
Hello, some customers nationally may current be
unable to access listings for their on demand and
catch up TV services.
We’re really sorry that you can’t
enjoy our full service at the moment. Our
engineers are fixing it for you right now.
We hope to have it sorted and your services
up and running as soon as possible.
-Virgin Media Technical Support
Updates:
--------
Date : 7 Mar, 2010 19:39
Name : Jason Wilde
Estimated Resolution : 4 hours
Status : Updated
Description :
This issue is still under investigation by our
engineers.
Further updates will be posted when available.
Virgin Media would like to apologise for any
inconvenience caused.
Virgin Media Technical Support
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
Re: On Demand Missing BBC 1
Quote:
Please find details below of this service affecting issue.
Raised : 8 Mar, 2010 16:28
Name : Paul Ashcroft, Outage Surveillence Team
Ticket Number : 1211639
Estimated Resolution : 4 Hours.
Status : Opened
Priority : MSO
Services Affected: Digital TV
Description :
Customers Nationally may currently be experiencing
a loss of all parts of Video on Demand. Our
engineers are now investigating this issue.
Virgin Media apologise for any inconvenience
caused.
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