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-   -   On Demand Missing BBC 1 (https://www.cableforum.uk/board/showthread.php?t=33662457)

Angua 08-03-2010 08:25
On Demand Missing BBC 1
 
For some reason BBC 1 Programs seem to be missing from the On Demand service for Saturday. Casualty from Saturday 6th March is missing. :confused:

Can still get them on iPlayer though. :)

Have re-booted the box twice now without success. :(

Anyone else having the same problem?

Stuart 08-03-2010 08:43
Re: On Demand Missing BBC 1
 
Yes, and it's missing from the iPhone version as well, so I suspect the problem is at the BBC's end.

Digital Fanatic 08-03-2010 10:32
Re: On Demand Missing BBC 1
 
Quote:
Originally Posted by Angua (Post 34976300)
For some reason BBC 1 Programs seem to be missing from the On Demand service for Saturday. Casualty from Saturday 6th March is missing. :confused:

Can still get them on iPlayer though. :)

Have re-booted the box twice now without success. :(

Anyone else having the same problem?
We're on the case... it's currently being worked on.

Please find details below of this service affecting issue.


Quote:
Raised : 7 Mar, 2010 16:13
Name : Tomos Jones, Outage Surveillence Team
Ticket Number : 1210700
Estimated Resolution : 4 hours
Status : Updated
Priority : P1
Services Affected: Digital TV

Description :
Hello, some customers nationally may current be
unable to access listings for their on demand and
catch up TV services.

We’re really sorry that you can’t
enjoy our full service at the moment. Our
engineers are fixing it for you right now.

We hope to have it sorted and your services
up and running as soon as possible.

-Virgin Media Technical Support


Updates:
--------


Date : 7 Mar, 2010 19:39
Name : Jason Wilde
Estimated Resolution : 4 hours
Status : Updated

Description :
This issue is still under investigation by our
engineers.
Further updates will be posted when available.
Virgin Media would like to apologise for any
inconvenience caused.
Virgin Media Technical Support




For more details on service affecting issues, visit our
website at http://status-cable.virginmedia.com/vmstatus/summary.do

gulf4uk 08-03-2010 15:33
Re: On Demand Missing BBC 1
 
GUIDFORD AREA GU14 Farnborough no access to On demand at all 1615 on the 8TH

Tony

Digital Fanatic 08-03-2010 16:01
Re: On Demand Missing BBC 1
 
Quote:
Please find details below of this service affecting issue.


Raised : 8 Mar, 2010 16:28
Name : Paul Ashcroft, Outage Surveillence Team
Ticket Number : 1211639
Estimated Resolution : 4 Hours.
Status : Opened
Priority : MSO
Services Affected: Digital TV

Description :
Customers Nationally may currently be experiencing
a loss of all parts of Video on Demand. Our
engineers are now investigating this issue.

Virgin Media apologise for any inconvenience
caused.



- Virgin Media Technical Support


For more details on service affecting issues, visit our
website at http://status-cable.virginmedia.com/vmstatus/summary.do

Angua 17-03-2010 18:16
Re: On Demand Missing BBC 1
 
Looks like the Beeb are messing with On Demand again. No Holby City via On Demand yet is available on iPlayer :dozey:

Digital Fanatic 18-03-2010 07:16
Re: On Demand Missing BBC 1
 
Quote:
Originally Posted by Angua (Post 34981964)
Looks like the Beeb are messing with On Demand again. No Holby City via On Demand yet is available on iPlayer :dozey:
This is a known issue and is being dealt with on fault ticket 1219546. HTH


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