50mb Speeds have declinded in the last week. Croydon CR2

[xxnoelziexx]

Area Croydon CR2.

Cable Modem Upstream
US-1 US-2 US-3 US-4
Channel Type 1.0 N/A N/A N/A
Channel ID 1 N/A N/A N/A
Frequency
(Hz) 25800000 N/A N/A N/A
Ranging Status Success N/A N/A N/A
Modulation 16QAM N/A N/A N/A
Symbol Rate
(KSym/sec) 2560 N/A N/A N/A
Mini-Slot Size 2 N/A N/A N/A
Power Level
(dBmV) 46.25 N/A N/A N/A
T1 Timeouts 0
T2 Timeouts 0 0 0 0
T3 Timeouts 0 0 0 0
T4 Timeouts 0 0 0 0

Cable Modem Downstream
DS-1 DS-2 DS-3 DS-4
Frequency 299000000 307000000 315000000 N/A
Lock Status
(QAM Lock/FEC Sync/MPEG Lock) Y/Y/Y Y/Y/Y Y/Y/Y N/N/N
Channel Id 36 37 38 N/A
Modulation 256QAM 256QAM 256QAM N/A
Symbol Rate
(Msym/sec) 6.952 6.952 6.952 N/A
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 N/A
Power Level
(dBmV) -0.74 -0.66 -0.92 N/A
RxMER
(dB) 37.94 37.94 38.61 N/A
Correctable
Codewords 2281 2974 2365 N/A
Uncorrectable
Codewords 294 274 275 N/A


The past week my internet has been dreadful, Speeds were up at 5.9 MB/s but have declined to 1.3MB/s or less. DNS has been slow to resolve, I have even tried adding the OpenDNS and it has made no difference at all. I will be contacting Virgin when I get home this morning from my shift. I just wanted to ask if anyone else in Croydon is having speed problems at present.

[Peter_]

That looks to be a very good connection and your power levels are spot on.

Call the 50Mb team on 0800 052 0431 if you are still having issues.

[xxnoelziexx]

The same thing is happening to what did about 15 months ago on my 20mb. Fine during the day. As soon as the evening comes speeds dive. I have just called up and speeds are back to my full 50mb. I am not happy as the speeds will not last they want me to call when I have the problems that is when they can help me.