Changed network ID

Blue Sweeper · 27-12-2009, 15:59

A few days ago, just before xmas day, my STB rebooted overnight with what I suspect is a new software version.

Now, only a very few of the channels are working. I looked at the network ID and it is wrong, it's now 41060 and should be 41044.

How do I change it back to the correct ID? I can't seem to access the engineering box that lets me change the ID.

Andrewcrawford23 · 27-12-2009, 16:30

Quote:

Originally Posted by Blue Sweeper

A few days ago, just before xmas day, my STB rebooted overnight with what I suspect is a new software version.

Now, only a very few of the channels are working. I looked at the network ID and it is wrong, it's now 41060 and should be 41044.

How do I change it back to the correct ID? I can't seem to access the engineering box that lets me change the ID.

mmm you cant phone virgin to get it correct and dnt say you have the worng network id let them figure it out

Peter_ · 27-12-2009, 16:54

If this is a Legitimate Virginmedia supplied set top box then all you do is call 151 or 0845 454 1111 and they will send provisioning signals to your box, otherwise you are in the wrong forum.

Blue Sweeper · 27-12-2009, 17:13

Called 151 and they sorted it, thanks.

Peter_ · 27-12-2009, 20:11

Quote:

Originally Posted by Blue Sweeper

Called 151 and they sorted it, thanks.

Always the first port of call, good to see that you are sorted.