Can't configure internet as Virgin Media doesn't recognise Windows 7

McGraw · 13-09-2009, 13:33

Hello.

My friend has had her 2mb STB internet upgraded to 10mb with a separate modem.

Unfortunately, the configuration software in IE won't continue as it doesn't recognise Windows 7 as a valid OS.

For the time being, I've had to put it back to how it was.

Can anyone give me a workaround? I thought about using the XP virtualisation feature but her CPU doesn't support it.

Cheers.

Halcyon · 13-09-2009, 13:49

You don't need to use the software.
I assume she has her modem connected by ethernet.
Just turn on the new modem, wait a minute, then turn on the computer. It should work.

Rockabilly Spike · 13-09-2009, 13:56

am using Win7 through a Buffalo router and virgin modem.
it was already connected when I finished loading win7.
no configuring to be done

Halcyon · 13-09-2009, 13:59

If you are still having trouble with IE, you could try installing Firefox.

McGraw · 13-09-2009, 14:18

Thanks. It's working now.

IE just kept redirecting to a configuration page that wouldn't run but seems ok now I've tried it again.

Should have just tried again this morning!

---------- Post added at 14:18 ---------- Previous post was at 14:00 ----------

Ok, the internet runs through the modem but it's still at the old speed.

How do I sort it out?

Cheers.

Stuart · 13-09-2009, 16:15

She will need to contact customer services, unless you are named as a contact on the account, in which case you can call.

DocDutch · 13-09-2009, 16:21

how did she get Win7 on her pc already as its not out for general release yet.

McGraw · 13-09-2009, 18:25

Quote:

Originally Posted by DocDutch

how did she get Win7 on her pc already as its not out for general release yet.

It's the release candidate.