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well i`ve now called them,as usual i got through to someone i could hardly understand and who wouldn`t listen to me when i tried to tell them possible causes,they then said they would speak to an engineer and call me back shortly and they didn`t so now i`ve got to call them again tomorrow evening as i will be at work during the day,god i love virgin support
A lot of people are having the same issue on the newsgroups and they have been sorting them out. So, first you need to set up newsgroups, for the set up guide click here. Once you have set them up you need to go on the virginmedia.support.webspace newsgroup and report the problem.
---------- Post added at 22:36 ---------- Previous post was at 22:11 ----------
Added myself to the list of annoyed people. WOW what a long list of irrate people. This is the most inefficient way of fixing a problem. I'd like to charge my time to VM for the hours I have wasted in the last 2 weeks trying everything I could think of to correct the problem at my end, but there isn't even an awareness of the problem when you ring 150 in in the UK evening time for assistance. The attitude from the helpdesk I got was "it must be your fault". Furthermore VM's website is a disaster to find anything on.
---------- Post added at 22:36 ---------- Previous post was at 22:11 ----------
Added myself to the list of annoyed people. WOW what a long list of irrate people. This is the most inefficient way of fixing a problem. I'd like to charge my time to VM for the hours I have wasted in the last 2 weeks trying everything I could think of to correct the problem at my end, but there isn't even an awareness of the problem when you ring 150 in in the UK evening time for assistance. The attitude from the helpdesk I got was "it must be your fault". Furthermore VM's website is a disaster to find anything on.
Well done for taking fast action, 2nd line will see your post in the morning and raise it to IT and in up to 5 working days your webspace should be up and running.
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