PLEASE HELP-cancelled virgin media but want it back

[Peter_]

Originally Posted by technobot

Can't I just join again as a new cutomer then and get one of there cheaper deals.

---------- Post added at 14:00 ---------- Previous post was at 13:56 ----------

Moldova please reply because you work at Virgin Media.

Any reply from Ben is more than sufficient as he works on that side of the business and the is no one better able to provide advice on this than him.

[Kymmy]

I thought that there had to be a period of time away from VM before you can rejoin as a new customer for thier deals, otherwise everyone would do it.

You can though rejoin..

[AndyCambs]

Didn't you look into the prices of competitors before you cancelled though?

[technobot]

I did and o2 was £8 but I thought i'd join o2 after Virgin cancelled my broadband.
Now I found out that o2 requires a BT line and I really don't want a BT line.

[AndyCambs]

Sigh - "the grass is always greener...."

[dustymunchkin]

Odd that. I had a conversation with VM yesterday where I said.
'
Me: 'You're saying I can't take the bundle because an upgrade is not a new service. So, in theory I could terminate one of my services and then take the bundle'
VM: 'No. you can't rejoin for 6 months. It's in our Tems and Conditions'
Me: 'Where? I didn't see that'
VM: 'It's not online'

So, was he lying about the 'secret' terms and conditions?
If he was, then it's a loophole that might resolve most people's anger about being punished for our loyalty.
Even if he wasn't, 6 months on Freeview aint that bad if it reduces my charges by £240 a year.

[technobot]

Same I can't rejoin for 6months and that's why i'm using my wifi now.
I hate VM.

[BenMcr]

You can rejoin within 6 months!!! You just can't take advantage of any new customer offers for at least that period

[technobot]

I just tried again and yes they let me rejoin with their new cutomer offer(£15 for 10mb), thank you BenMcr, all I have to do now is wait until Monday for my new "high tech modem" to arrive.

If any of you know please can you tell me if the new modem will be a wifi router or just one of those wired ones.

Anyway THANK YOU SO MUCH EVERYBODY (but MOSTLY BenMcr)

[Acathla]

Your modem will be just that - a modem.

Not a router, not a switch, not a kettle, just a modem

[BenMcr]

You shuld get a modem and a router

[technobot]

I mean a wifi router Acathla. So you can use your internet connection around the house.
Thanks again BenMcr for giving a good answer.