upload.ntlworld.com problems - Page 2

fluffychick · 06-08-2009, 20:05

It's because all VM employers share that unhelpful attitude that we all despair of telephoning customer 'support'.

06-08-2009, 20:08

Use the newsgroups then

rogerskillin · 07-08-2009, 16:58

here`s the funny thing,not only can i not connect to my webspace i can`t even connect to the virgin newsgroups

philipg · 07-08-2009, 17:19

Virgin have confirmed that it is indeed a permissions error their end.

rogerskillin · 12-08-2009, 23:42

just wanted to bump this up again,i can`t believe that it is just the 2 of us that can`t access our ntl webspace,please reply if you are having trouble too

15-08-2009, 19:40

rogerskillin have you called faults / posted on the news groups to report the issue?

rogerskillin · 15-08-2009, 23:11

Quote:

Originally Posted by xocemp

rogerskillin have you called faults / posted on the news groups to report the issue?

I can`t get on the news groups,wont let me log on,
No havn`t called faults,was waiting for phillip on this post to see what the outcome of his is

moaningmags · 15-08-2009, 23:25

If it is an issue it will need to be raised to IT and that takes up to 5 working days. So he'll come and tell you his is fixed and then you'll call and have to wait that extra length of time.
Why not just call and be done with it?

rogerskillin · 15-08-2009, 23:45

Quote:

Originally Posted by moaningmags

If it is an issue it will need to be raised to IT and that takes up to 5 working days. So he'll come and tell you his is fixed and then you'll call and have to wait that extra length of time.
Why not just call and be done with it?

If i knew what time i could call when i would actually get an english speaking person that isn`t reading straight out of a book and actually knows what they`re talking about then please tell me, and i`m not being racist,just i can never understand what they`re saying. plus it`s a pain in the ass when they say they`re gonna send an engineer out between the hours of 8am and 8pm,oh well thats a help and some people have to work and can`t be at home till 6pm so it`s awkward.
Sorry i just fancied a bit of a rant,feel much better now,very theraputic.
I will call them at some point this week definately

15-08-2009, 23:59

Quote:

Originally Posted by rogerskillin

If i knew what time i could call when i would actually get an english speaking person that isn`t reading straight out of a book and actually knows what they`re talking about then please tell me, and i`m not being racist,just i can never understand what they`re saying. plus it`s a pain in the ass when they say they`re gonna send an engineer out between the hours of 8am and 8pm,oh well thats a help and some people have to work and can`t be at home till 6pm so it`s awkward.
Sorry i just fancied a bit of a rant,feel much better now,very theraputic.
I will call them at some point this week definately

you have to be at your 'home' location to login to the virgin newsgroups, can you get the general usenet groups at all?

rogerskillin · 16-08-2009, 10:26

Quote:

Originally Posted by homealone

you have to be at your 'home' location to login to the virgin newsgroups, can you get the general usenet groups at all?

Yeah i know i have to be at my home location,don`t know about other newsgroups as i don`t use them,i don`t normally use newsgroups,they`re kind of sooooo 1990`s lol

philipg · 18-08-2009, 15:53

Virgin corrected a permissions issue - but I still could not get ftp access! They then replaced my modem - and all is well! HURRAH! And particular thanks to Steve at Virgin who turned out to be the only person of the many I spoke to who could help me.

rogerskillin · 18-08-2009, 19:22

Quote:

Originally Posted by philipg

Virgin corrected a permissions issue - but I still could not get ftp access! They then replaced my modem - and all is well! HURRAH! And particular thanks to Steve at Virgin who turned out to be the only person of the many I spoke to who could help me.

Glad you got it sorted,
looks like i`ll have to try and do the same then

XedED · 18-08-2009, 22:50

I can't let the wind on this thread go. I have the problem that I cannot upload to my homepage.ntlworld.com/username website. I cannot delete files either.
Log Sample:
< 226 Quotas off
> DELE ws_ftp.log
< 550 ws_ftp.log: Permission denied
> PORT 192,168,2,3,11,254
< 200 PORT command successful.

BTW, I use LeechFTP and this program works fine for three other websites I maintain.

Come on VM sort this out!

moaningmags · 18-08-2009, 22:54

Have you called them or reported the issue using the newsgroups support?