upload.ntlworld.com problems

rogerskillin · 01-08-2009, 22:39

Hi all, For the last couple of days all i get when i try to connect to my ntl webspace is

STATUS:> [01/08/2009 21:32:44] Getting listing ""...
STATUS:> [01/08/2009 21:32:44] Resolving host name upload.ntlworld.com...
STATUS:> [01/08/2009 21:32:44] Host name upload.ntlworld.com resolved: ip = 62.253.162.29.
STATUS:> [01/08/2009 21:32:44] Connecting to FTP server... upload.ntlworld.com:21 (ip = 62.253.162.29)...
STATUS:> [01/08/2009 21:32:44] Socket connected. Waiting for welcome message...
ERROR:> [01/08/2009 21:32:44] Control connection closed.

i havn`t changed anything in my ftp program as i`m using saved settings but now i can`t update my website,
anyone got any ideas or is it just virgin being rubbish

philipg · 04-08-2009, 18:08

I've had the same problem since July 13th. No sense from Virgin - but I'm speaking to their broadband expert on Friday. Do you by any chance live in East Anglia? I'm wondering if it could be a regional problem.

04-08-2009, 20:05

Who is their broadband expert?

philipg · 04-08-2009, 21:29

I don't know yet! Will let you know after Friday. But please let me know if you live in East Anglia, as I do, as this might be very relevant.

rogerskillin · 05-08-2009, 17:17

Quote:

Originally Posted by philipg

I don't know yet! Will let you know after Friday. But please let me know if you live in East Anglia, as I do, as this might be very relevant.

Hi Phillip,,
yes interestingly i do live in east anglia,near cambridge so maybe it is something in the area,let me know what you find out about it

05-08-2009, 19:45

Hi Philip & Rodger,

This isn't an area fault.

Good luck with your 'broadband expert'

rogerskillin · 05-08-2009, 19:54

Quote:

Originally Posted by xocemp

Hi Philip & Rodger,

This isn't an area fault.

Good luck with your 'broadband expert'

Would you explain how you know this?

05-08-2009, 20:00

Does it matter, so long as I know and I pass on the information to you that its not an area fault.

rogerskillin · 05-08-2009, 20:09

Quote:

Originally Posted by xocemp

Does it matter, so long as I know and I pass on the information to you that its not an area fault.

of course it matters,you`re just some person on a forum who could be saying anything,so unless you have anything usefull to say that is backed up by some facts then thanks but no thanks

05-08-2009, 20:18

I'm not just some person, I know Moldova!

Russ · 05-08-2009, 20:28

Quote:

Originally Posted by rogerskillin

of course it matters,you`re just some person on a forum who could be saying anything,so unless you have anything usefull to say that is backed up by some facts then thanks but no thanks

I can personally vouch for xocemp as a VM employee.

rogerskillin · 05-08-2009, 23:06

Quote:

Originally Posted by Russ B

I can personally vouch for xocemp as a VM employee.

Thankyou,all he needed to say was that .
So if he`s in the know then tel me why both of our ntl homepages are no longer accessible via our ftp`s

05-08-2009, 23:08

Permissions error.

rogerskillin · 06-08-2009, 16:25

Permission error? ok how is it fixed? is this my end or virgins?

---------- Post added at 15:25 ---------- Previous post was at 15:14 ----------

actually just figured it`s not a permissions error on my part as i can`t even see the files,if it was permissions,i would still be able to log in just not do anything once in,permissions error is 550,i`m not getting this.
Must be Virgin as i have just tried to log in on my works pc and the same thing happens

06-08-2009, 19:20

Unless your works IP Address is that of VirginMedia ex-NTL then you won't be able to connect.

If you haven't already done so then you'll need to contact the support team.

Quote:

Originally Posted by Moldova

Faults on 151 option 2 from your Virgin Media Phone. It's absolutely free.

Or call 0845 454 1111 from any other phone line.