Phonelines down?

Milambar · 03-06-2009, 18:19

This morning, a neighbour came over to use my phone, to call the vet, as his phoneline was down. At this point, I discovered my own phoneline was down, as were some other neighbours (all on VM).

So I used a callbox, and called customer services, and was told:
"There is a known serious fault in the area. Our engineers are working on the issue right now."

However, they couldn't (or wouldn't) give me an estimated time for a fix.

Perhaps one of the helpful persons has more information on this? The area is the M41 area of Manchester.

MovedGoalPosts · 03-06-2009, 18:25

Is there anything on the service status pages for your area?

Milambar · 03-06-2009, 18:30

There are two "Planned Telephone Maintainence" items, but neither say which areas will be affected. I guess I could be in one of the areas.

They also say that people in the affected area's would have been notified beforehand. Nope, I wasn't.

Bleh, its a wait and see game, I guess.

-Edit- Figured out I have to select my area from the dropdown box. At which point, there is nothing listed relating to telephones.

m419 · 03-06-2009, 19:23

Is M41 near the city centre?

Milambar · 03-06-2009, 22:09

No. Its... about 7 miles away from the city center. The area is called Flixon. Obviously I don't want to say too much on a public forum.

Its 9.00pm and the phones are still down.

Milambar · 04-06-2009, 14:55

India kept telling me that theres an "area fault".

I posted on the newsgroups (virginmedia.support.telephony), they more or less said that theres no area fault, and that I need an engineer.

Thanks for lying to me, India. A pity I was using a payphone to call, and couldn't record them lying to me, or I'd be making an official complaint.

kirk1690 · 06-06-2009, 03:15

Quote:

Originally Posted by Milambar

India kept telling me that theres an "area fault".

I posted on the newsgroups (virginmedia.support.telephony), they more or less said that theres no area fault, and that I need an engineer.

Thanks for lying to me, India. A pity I was using a payphone to call, and couldn't record them lying to me, or I'd be making an official complaint.

my whole 19 story block is out , bt as well , some ned thought it was a good idea to rip the cables out and virgin dont seem to be in a rush to fix ,caretaker has told them for years that cables are too easily accessible and should be secured but do vm listen ?

Milambar · 07-06-2009, 13:47

Have you tried posting on virginmedia.support.telephony newsgroup?

**Paul** · 07-06-2009, 15:01

Quote:

Originally Posted by kirk1690

caretaker has told them for years that cables are too easily accessible and should be secured but do vm listen ?

Obviously bt didnt listen either.

dragon · 07-06-2009, 22:28

That just annoys me to no end, when someone deliberately and wilfully destroys stuff with no regards as to whom it might cause problems for

I bet these people who vandalise telecoms cables/cabinets are the first to complain when their internet/phone doesn't work.

kirk1690 · 09-06-2009, 06:38

Quote:

Originally Posted by dragon

That just annoys me to no end, when someone deliberately and wilfully destroys stuff with no regards as to whom it might cause problems for

I bet these people who vandalise telecoms cables/cabinets are the first to complain when their internet/phone doesn't work.

9 days and counting and 116 flats without phones .

moaningmags · 10-06-2009, 00:09

Quote:

Originally Posted by kirk1690

9 days and counting and 116 flats without phones .

Is that just VM or BT too?

kirk1690 · 10-06-2009, 16:41

Quote:

Originally Posted by moaningmags

Is that just VM or BT too?

well according to the caretaker both but am beginning to think he's on the pipe , neighbours say some back on some still off iv got an engineer coming tomorrow , I didn't report it at first because he said he had taken care of it for the whole block, he said ???. I won't rely on him again . 11th day