Lousy Picture and Sound

Hello all

I have a similar problem but not on BBC channels

LU area V+ box (not sure if its just V+ problem though)

For about a week i've had intermittent picture and sound break up on GOLD+1 and Eurosport 2 (not sure if any others)

Picture break up looks like a line across some of the tv and pixels break up

Sound cuts out quickly and thne on again...cuts out for about 1/2 second at a time...

Anyone else???

My box?

I have a V+ box in two rooms... its happening on one but not the other...

Time for a call out??

[spiderplant]

Yes, time for a call-out, but it's still more likely to be a signal problem than a faulty V+.

---------- Post added at 19:41 ---------- Previous post was at 19:37 ----------

Originally Posted by FairyFairy

Northampton Spiderplant

I can't see any area problems in Northampton. Get on the phone again if the problem comes back. (Yes, it might be weather-related)

[FairyFairy]

Thanks Spiderplant

Originally Posted by spiderplant

Yes, time for a call-out, but it's still more likely to be a signal problem than a faulty V+.

---------- Post added at 19:41 ---------- Previous post was at 19:37 ----------

Cheers for that... will it be a signal problem even if its not showing up on the other V+ box?

I did an experiment and recorded the same channel on both boxes... on the same programme at the same point the fault was on one and not on the other...

[frogstamper]

I had the same problem a couple of weeks ago, quite bad pixillation and sound dropping in and out, anyway rang VM and they sent an engineer out, that day!! great service.
Luckily the pixillation was occurring while the engineer was there, so he tested the signal strength from the green box, that was fine, the problem apparently was that I was losing signal strength between the outside drop-box and the connection inside the house.
Anyway long story short the guy replaced the white cable between said boxes and the problem was sorted...a truly great bit of customer service.

Originally Posted by frogstamper

I had the same problem a couple of weeks ago, quite bad pixillation and sound dropping in and out, anyway rang VM and they sent an engineer out, that day!! great service.
Luckily the pixillation was occurring while the engineer was there, so he tested the signal strength from the green box, that was fine, the problem apparently was that I was losing signal strength between the outside drop-box and the connection inside the house.
Anyway long story short the guy replaced the white cable between said boxes and the problem was sorted...a truly great bit of customer service.

Cheers buddy...will ring Monday Morning...

I have V+ the channels with the problem so they can easily see whats going on EVEN if it doesnt happen when they are here...

On a sepertae note i have always had great service from NTL/Virgin the ahndful of times i have needed to call them out..

[FairyFairy]

Very interestingly ... because I was bored .. I went to check the Service Status Daily Update on Virgin and found

832632

Updated


NN* ( Northampton )- Loss of Digital TV


Digital TV


02/11/2008 15:59

FYI

VM called - put a meter on my V+ - signal was very, very low

guy said that if you have low signal, the BBC channels are always the first to drop out

he tweaked me up a notch on the box outside (my BBC channels are back to superb)

took him less than 10 minute including going outside

he even left he mobile number incase it needs a bit more tweaking

so crank it all the way up i here you cry - he said that could interfere with my b/band

very pleased i be

.

[FairyFairy]

Glad you are sorted.

Our picture has been absolutely fine 100% since Thursday afternoon

I had to have a new V+ box installed yesterday to sort out picture breakup BUT the hard drive is now ticking like a clock and it's driving me nuts!

Is this normal???

Could i get away with asking for a new one?

Cheers