V+ box rebooting, TV service Lost

hyte1 · 25-10-2008, 18:11

Just watched a recording, and when finished i stopped it. My V+ box then froze for about 30 seconds and then rebooted it self. It boots back up and shows the current channel status at the bottom of the screen, then screen goes black and it reboots again.

Does anyone know if the box has died?

Thanks.

---------- Post added at 19:11 ---------- Previous post was at 19:10 ----------

Forgot to say, I've removed power lead for 5 minutes or so and plugged it back in, but get the same results.

bayonet · 25-10-2008, 18:23

I've got the same thing on channel 114 and tried to change V+ keeps rebooting from channel 114 got a tech booked for Monday AM no outages reported according to Faults. SA6 area

hyte1 · 25-10-2008, 18:29

Yeah exactly the same, does it on channel 114, I can change it for about 5 seconds but still got a black screen, and it goes back to 114 after reboot.

I'll give CS a ring now, thanks for the reply.

bayonet · 25-10-2008, 18:30

Let me know what they say hyte1

hyte1 · 25-10-2008, 18:37

Will do, in the hold queue at the moment, hopefully not for too long!!!

bayonet · 25-10-2008, 18:43

Mine's in a continuous reboot loop now Ospreys on BBC tomorrow so no great loss can watch that on the upstairs tv. At least I'll miss the Cr@p factor on ITV tonight wife can watch it upstairs on the Freeview box. I've got the Magnificent Seven on DVD to watch

hyte1 · 25-10-2008, 18:48

Still on the phone but just been told its a known issue, engineers are aware and working on a fix. Its effecting a few areas apparently, I'm middlesbrough area. She has gone for a further update, will post once she gets back.

---------- Post added at 19:46 ---------- Previous post was at 19:44 ----------

As above, expected to be fixed within "a few hours" wife not going to be happy as she has xfactoer and a few other things recording (or not as it seems)

Oh dear!!

---------- Post added at 19:48 ---------- Previous post was at 19:46 ----------

TV Servive has just been restored, so fair play to them for getting it sorted so quick. It yours back on Bayonet?

bayonet · 25-10-2008, 18:50

Mine's just come back on hyte, bugger got to watch X factor now.....no I don't I have an on/off switch. Seems ok must have been a glitch on the network somewhere

Seen your post cheers for the update

GuyUK · 27-10-2008, 18:57

I lost BOTH my V+ boxes to this problem in the sapce of 2 weeks of each other (14 months old)

There are 2 reasons for this (one VM's and the other my hypothesis)

VM say that if you fill up the memory of the V+ box with recordings and keep them for a long time the box disk 'corrupts' and the only way to restart is by wiping the drive and starting again.

The techs will replace your boxes when they come

worringly VM have ideas to sort this problem out remotely via the cable itseldfin the near future (by deleting all your recordings for you (nice) and rebooting the unit)

Hypothesis

DESPITE being told the above both techs fitted forward path attenuators (1 was 4db and the other 10db) - this leads me to believe that the cable signal was set too high for the box and it got fried (or something like that)

Regards

piggy · 27-10-2008, 19:22

Quote:

Originally Posted by GuyUK

I lost BOTH my V+ boxes to this problem in the sapce of 2 weeks of each other (14 months old)

There are 2 reasons for this (one VM's and the other my hypothesis)

VM say that if you fill up the memory of the V+ box with recordings and keep them for a long time the box disk 'corrupts' and the only way to restart is by wiping the drive and starting again.

The techs will replace your boxes when they come

worringly VM have ideas to sort this problem out remotely via the cable itseldfin the near future (by deleting all your recordings for you (nice) and rebooting the unit)

Hypothesis

DESPITE being told the above both techs fitted forward path attenuators (1 was 4db and the other 10db) - this leads me to believe that the cable signal was set too high for the box and it got fried (or something like that)

Regards

faults will only do a remote format if you ring in with a fault and they deem it neccessary and yes you lose your recordings, also if a tech calls and swops the stb you lose your recordings, where is the worringly part?