Have you been STMd incorrectly? - Page 2

12-10-2008, 22:31

Quote:

Originally Posted by Fatec

Not exactly, just alot of calls about "slow" speeds which is usually STM but VM doesn't tell them about that now do they

Not if diagnosed correctly and you can usually find out within minutes of the call starting with the online tools we use, because if it was STM the would be no need to prolong the call.

Gary L · 12-10-2008, 22:50

Quote:

Originally Posted by Fatec

Not exactly, just alot of calls about "slow" speeds which is usually STM but VM doesn't tell them about that now do they

I was going to say that!

Fatec · 12-10-2008, 22:50

Quote:

Originally Posted by whydoIneedatech

Not if diagnosed correctly and you can usually find out within minutes of the call starting with the online tools we use, because if it was STM the would be no need to prolong the call.

Which is fine...if you manage to get through to a rep who actually listens and cares, problem is..a hell of alot dont and will just send a tech out

Gary L · 12-10-2008, 22:51

Quote:

Originally Posted by whydoIneedatech

Not if diagnosed correctly and you can usually find out within minutes of the call starting with the online tools we use, because if it was STM the would be no need to prolong the call.

How many times have people phoned up for you to tell them they have been STMd, and then they say what's STM?

12-10-2008, 23:22

Thats strange the amount of people that complain about faults NOT sending out techs

Gary L · 13-10-2008, 11:04

Quote:

Originally Posted by darthlinux

Thats strange the amount of people that complain about faults NOT sending out techs

It wasn't that long ago when they were reluctant to send a tech out to you, and even advised you that if there wasn't a fault you would be charged. (or was that BT?)

now they just send a tech out for almost anything you phone up about.

**Chris** · 13-10-2008, 11:14

Well, I have started using BitTorrent as an alternative to the BBC iPlayer, because the BBC *still* hasn't released an iPlayer P2P client for Mac and their streaming service is a joke.

So, the amount of data I download on my connection has shot up in the past few months. However, I'm on the Virgin.net ADSL service and I've not managed to find any information about what sort of traffic management or shaping they may perform on ADSL. I have therefore voted 'I wouldn't know'.

Does anyone know ... ?

Gary L · 13-10-2008, 11:22

Quote:

STM has an extremely low fault rate, far less that any other technology in use on our network and it's benefits have allowed us to offer 4-10mpbs upgrades across the customer base.

I think he's confirming that the reason for STM is so that they can enroll more customers.

Quote:

Those who have been effected by incorrect triggers are few and far between but we will always raise them as soon as they are reported and get their profiles reset back to full throughput.

Quote:

We are unable to "unmoderate" you and we are also unable to tell how much you have downloaded or uploaded until 8am the following day.

Difference of opinion there. if you are STMd incorrectly you have to wait till it's over and it will be removed itself anyway. there is no resetting back to full throughput by support at all.

---------- Post added at 11:22 ---------- Previous post was at 11:20 ----------

Quote:

Originally Posted by Chris

Does anyone know ... ?

Doesn't ADSL side of Virgin limit you to 80kbps for a few days if you hit a set limit?

**Chris** · 13-10-2008, 11:25

I don't know - but seeing as ADSLmax on line only runs at a max. of about 2meg I quite possibly wouldn't notice if I got limited to 80kbps ....

Gary L · 13-10-2008, 11:33

Quote:

Originally Posted by Chris

I don't know - but seeing as ADSLmax on line only runs at a max. of about 2meg I quite possibly wouldn't notice if I got limited to 80kbps ....

Quote:

For the small number of customers who constantly download excessive amounts of data (around 2% of our customers), our traffic management solution will temporarily set download speeds to no lower than 80Kbit/s. This limit is applied daily, 4pm until midnight, for one week.

Even for the small number of customers whose service is traffic-managed there is a limited impact. At 80Kbit/s a customer has full use of their browsing and email capability, and can still download around 8 music tracks in an hour.

80kbit/s is just a little faster than dial up in the olden days.

http://www.virgin.net/helpme/broadba...s_traffic.html

**Chris** · 13-10-2008, 11:38

Quote:

Originally Posted by Gary L

80kbit/s is just a little faster than dial up in the olden days.

http://www.virgin.net/helpme/broadba...s_traffic.html

80kbps is 640K, which is still faster than the first ever broadband service I had, which was 512K.

dilli-theclaw · 13-10-2008, 11:46

My ADSLmax virgin net runs at about 6mb when I'm not being stm'd,

I do find my line stm'd constantly between 6 and midnight. But then that's due to the amount I download so in my case it is being applied properly.

What I dont' like is the application throttling.

I have to keep playing with my newsgroup readers' port setting to get my full speed.

Gary L · 13-10-2008, 11:48

Quote:

Originally Posted by Chris

80kbps is 640K, which is still faster than the first ever broadband service I had, which was 512K.

Modern dial-up modems typically have a maximum theoretical transfer speed of 56 kbit/s

80kbit/s is just a little faster than dial up in the olden days.

**Chris** · 13-10-2008, 11:59

Getting bits and bytes confused - the page you linked to is talking about kilobytes, not bits. Honestly, they are not slowing people down to dial-up speeds.

Gary L · 13-10-2008, 12:06

Quote:

Originally Posted by Chris

Getting bits and bytes confused - the page you linked to is talking about kilobytes, not bits. Honestly, they are not slowing people down to dial-up speeds.

No, it's true read it.
If it's wrong then by your reckoning 512kbit/s is 3Mb

Quote:

To ensure that all customers receive the appropriate level of service at peak times we will limit customers who have downloaded an excessive amount of data during a one hour period of the peak time frame. These customers will be limited on a one off basis to 512Kbit/s for the remainder of the peak period for that day. The peak period is from 4pm to midnight during the week and 10am till midnight at the weekend.

For the small number of customers who constantly download excessive amounts of data (around 2% of our customers), our traffic management solution will temporarily set download speeds to no lower than 80Kbit/s. This limit is applied daily, 4pm until midnight, for one week. In the same week during off-peak periods our traffic management solution will automatically reset download speeds back to their full speed and no traffic management will be applied.