Have you been STMd incorrectly?
 

How about a poll to see how many have been STMd incorrectly?
it would be good if you could give reasons how you know you were, such as 5 mins after STM is supposed to start.

I understand that there may be busy times and slow speeds are a result of that. but support are confirming that it isn't a general slowdown but that the modem is being moderated.

here's 2 recent ones I've just read.

You modem has been placed under moderation.

Then could you please unmoderate it, i have not been uploading & it is
impossible for me to download 500mb in 12 minutes.

Hello could you tell me if I have been STM'd? If I have then I believe it is incoorect since I have not triggered any down or upload limit.

Yes your modem has been moderated.

Re: Have you been STMd incorrectly?
 

Not been STMed since February and I do download whenever I feel like, not at set times.

Re: Have you been STMd incorrectly?
 

How does one find out if they're being STM'd anyway? :(

Re: Have you been STMd incorrectly?
 

I am on 20mb and I would notice a 15mb drop in my speed.

Re: Have you been STMd incorrectly?
 

Even so, could be caused by a variety of things. See my thread "Getting some really strange speeds, not sure if STM or not. " for example.

If I were to contact virgin who would I call and what would I need to tell them for them to confirm whether or not I am being STM'd?

Re: Have you been STMd incorrectly?
 

I find that if I do the Cableforum Speed Test at the top, it'll either give me 10MB or 2.5MB. The latter means I've been STMd.

Re: Have you been STMd incorrectly?
 

As far as I'm aware, I've been STM'd once. It was correct due to my other half trying to download a game demo and figured he'd get 2 and see which one he got faster.
I frequently check for STM, mainly cos I'm nosy.

Re: Have you been STMd incorrectly?
 

Yes alot, but not because of me though, my mum and my sister use iPlayer, 4oD and ITV catchup alot. :grind:

Re: Have you been STMd incorrectly?
 

This is not an incorrect STM, it is just incorrect calculation from your end. Incorrect STM would be if you had your PC switched off throughout the day, you switch it on at 9 pm and find out that your speed is crippled...

Re: Have you been STMd incorrectly?
 

I haven't been stm'd for quite a while now, I manage to work around it, but I wonder how many people mistakenly blame being stm'd when their service is slow for other reasons?

Re: Have you been STMd incorrectly?
 

Results are looking good people. we won't count the NO's because you're supposed to be STMd anyway. I just put that option incase someone said that it was missing.

Support are saying that the fix for the fault under Ticket F000758521 that is causing people to be STMd when they shouldn't be, needs to be extensively tested before they apply it. I suppose they will have to extensively test it like they extensively tested the original code before they applied that one on the network.

Re: Have you been STMd incorrectly?
 

Oops silly me for not reading the topic title :dunce:

Re: Have you been STMd incorrectly?
 

I have been subject to STM, but it has never been incorrectly applied, so voted 'no'

Re: Have you been STMd incorrectly?
 

the quoted figures by Virgin regards Traffic Management is that only 5% of the total Broadband customers get STM, that is out of over 3 million subscribers, so that is around 190,000 people in any one period, now that is a lot of people and the is no dispute there, just putting a figure on it nothing else, so do not shoot the messenger.

It is rare that we get a call asking about STM, it can be checked but a start time is not always available to the CSR.

Re: Have you been STMd incorrectly?
 

Not exactly, just alot of calls about "slow" speeds which is usually STM but VM doesn't tell them about that now do they ;)