Have you been STMd incorrectly?

Gary L · 12-10-2008, 17:12

How about a poll to see how many have been STMd incorrectly?
it would be good if you could give reasons how you know you were, such as 5 mins after STM is supposed to start.

I understand that there may be busy times and slow speeds are a result of that. but support are confirming that it isn't a general slowdown but that the modem is being moderated.

here's 2 recent ones I've just read.

You modem has been placed under moderation.

Then could you please unmoderate it, i have not been uploading & it is
impossible for me to download 500mb in 12 minutes.

Hello could you tell me if I have been STM'd? If I have then I believe it is incoorect since I have not triggered any down or upload limit.

Yes your modem has been moderated.

12-10-2008, 17:31

Not been STMed since February and I do download whenever I feel like, not at set times.

andrewcfl · 12-10-2008, 17:46

How does one find out if they're being STM'd anyway?

12-10-2008, 17:50

Quote:

Originally Posted by andrewcfl

How does one find out if they're being STM'd anyway?

I am on 20mb and I would notice a 15mb drop in my speed.

andrewcfl · 12-10-2008, 17:56

Quote:

Originally Posted by whydoIneedatech

I am on 20mb and I would notice a 15mb drop in my speed.

Even so, could be caused by a variety of things. See my thread "Getting some really strange speeds, not sure if STM or not. " for example.

If I were to contact virgin who would I call and what would I need to tell them for them to confirm whether or not I am being STM'd?

Jelly · 12-10-2008, 18:01

I find that if I do the Cableforum Speed Test at the top, it'll either give me 10MB or 2.5MB. The latter means I've been STMd.

moaningmags · 12-10-2008, 19:36

As far as I'm aware, I've been STM'd once. It was correct due to my other half trying to download a game demo and figured he'd get 2 and see which one he got faster.
I frequently check for STM, mainly cos I'm nosy.

Axegrinder · 12-10-2008, 20:07

Yes alot, but not because of me though, my mum and my sister use iPlayer, 4oD and ITV catchup alot.

kpanchev · 12-10-2008, 20:18

Quote:

Originally Posted by Axegrinder

Yes alot, but not because of me though, my mum and my sister use iPlayer, 4oD and ITV catchup alot.

This is not an incorrect STM, it is just incorrect calculation from your end. Incorrect STM would be if you had your PC switched off throughout the day, you switch it on at 9 pm and find out that your speed is crippled...

frogstamper · 12-10-2008, 20:54

I haven't been stm'd for quite a while now, I manage to work around it, but I wonder how many people mistakenly blame being stm'd when their service is slow for other reasons?

Gary L · 12-10-2008, 21:28

Results are looking good people. we won't count the NO's because you're supposed to be STMd anyway. I just put that option incase someone said that it was missing.

Support are saying that the fix for the fault under Ticket F000758521 that is causing people to be STMd when they shouldn't be, needs to be extensively tested before they apply it. I suppose they will have to extensively test it like they extensively tested the original code before they applied that one on the network.

Quote:

We will be deploying the IOS sometime in the future but prior to that it would require extensive testing before it can go live.

As I mentioned in your other post we are aware of some problems with the STM code in Cisco's IOS which causes it to incorrectly trigger at times.
We are advised that this is fixed in the new version of IOS, however this is
something that we can't just rollout for obvious reasons.
This will be going through testing and once the network guys are happy with everything they will roll that out on the uBRs.
As for a timeframe on this I couldn't even begin to hazard a guess at the moment.

Axegrinder · 12-10-2008, 21:58

Quote:

Originally Posted by kpanchev

This is not an incorrect STM, it is just incorrect calculation from your end. Incorrect STM would be if you had your PC switched off throughout the day, you switch it on at 9 pm and find out that your speed is crippled...

Oops silly me for not reading the topic title

12-10-2008, 22:08

I have been subject to STM, but it has never been incorrectly applied, so voted 'no'

12-10-2008, 22:09

the quoted figures by Virgin regards Traffic Management is that only 5% of the total Broadband customers get STM, that is out of over 3 million subscribers, so that is around 190,000 people in any one period, now that is a lot of people and the is no dispute there, just putting a figure on it nothing else, so do not shoot the messenger.

It is rare that we get a call asking about STM, it can be checked but a start time is not always available to the CSR.

Fatec · 12-10-2008, 22:26

Quote:

Originally Posted by whydoIneedatech

the quoted figures by Virgin regards Traffic Management is that only 5% of the total Broadband customers get STM, that is out of over 3 million subscribers, so that is around 190,000 people in any one period, now that is a lot of people and the is no dispute there, just putting a figure on it nothing else, so do not shoot the messenger.

It is rare that we get a call asking about STM, it can be checked but a start time is not always available to the CSR.

Not exactly, just alot of calls about "slow" speeds which is usually STM but VM doesn't tell them about that now do they