Trouble at Swansea? - Page 4

chuzzlemonkey · 16-07-2008, 20:41

Quote:

Originally Posted by BarFly

There probably wouldn't be, as this is a IBM initiative.

True, but they generally keep VM employees posted on all of the 'outcourced' changes, including offshore.

WHISTLED · 16-07-2008, 21:44

Quote:

Unfortuntly it is becoming once again a power struggle between ex-tw & ex-ntl management, with little empire's being built, this was something that we should have moved away from a long time ago, & the only people this will affect, is dedicated knowledgable staff, & ultimately the customer

What power truggle is this then? I have never seen any power struggle and internally there is no ref to what legacy business we come from in relation to decision making. Load of rubbish.

handyman · 16-07-2008, 21:48

Quote:

Originally Posted by Haggis23

JUST to be picky!

CMC - Customer Management Centre
CSR - Customer Service Representative but now we have to call them CCA - customer care advisor! lol

oops CMR was short for CustoMR when adding notes to accounts (Do you still add notes to accounts?). As for CMC I was trying to let them know what it was :-)

BarFly · 16-07-2008, 22:08

Quote:

Originally Posted by WHISTLED

What power truggle is this then? I have never seen any power struggle and internally there is no ref to what legacy business we come from in relation to decision making. Load of rubbish.

As you have not seen it, then it doesn't happen ? lol

I forgot you have the experience's of all members of VM staff, both internal & external.

Go look at the group internet from the months after the business's joined, theres plenty of mention of power struggles between ex-tw & ex-ntl management, please dont think there is any difference in the out source world.

As a example take a look at the grill session with Elisa, & the amount of people who raised concerns over the way ex-ntl trainers had been treated in Sheffield..

Do you work for any outsource partner & aware of what is happening within the IBM contract ?

chuzzlemonkey · 16-07-2008, 22:43

Quote:

Originally Posted by handyman

oops CMR was short for CustoMR when adding notes to accounts (Do you still add notes to accounts?). As for CMC I was trying to let them know what it was :-)

Yea we do i tend to use CMR/SUB/CUST on notes

and i know i was just bein picky and postin for the sake of it (runnin down the last few mins of my shift)

handyman · 16-07-2008, 22:51

Quote:

Originally Posted by BarFly

As you have not seen it, then it doesn't happen ? lol

I forgot you have the experience's of all members of VM staff, both internal & external.

There was very little power struggle between the 13 or so companies that ended up as ntl so even though I left before the Telewest merger I could not imagine that it would have caused fuss that would last very long*. (quite a non merger since TW and ntl were working together for years).

*Pity ntl management ruined the service that was very good until about a year before the merger.

chuzzlemonkey · 16-07-2008, 22:56

Isn't the board made up of mainly TW members?

Nedkelly · 16-07-2008, 23:00

Does anyone know when this is going to happen and who is going to take over this role ? .

WHISTLED · 16-07-2008, 23:10

Quote:

As you have not seen it, then it doesn't happen ? lol

I forgot you have the experience's of all members of VM staff, both internal & external

I have people in 9 offices both Managers and Colleagues they are from both legacy areas and in the past I also had agency staff. I work with most areas of the consumer, from MD's down to CCA.... So I dont have the experiences of all members of staff, but I do have a broader view than many.

Quote:

Do you work for any outsource partner

Nope, nor will I.

Quote:

As a example take a look at the grill session with Elisa, & the amount of people who raised concerns over the way ex-ntl trainers had been treated in Sheffield..

Oh the allegations of bullying, yes I knew some of those people... and it wasnt just Sheffield it was Manchester, Notts etc.

Kellargh · 22-07-2008, 08:34

We shall see what happens in 30 days...that's all I can say for now.

BarFly · 22-07-2008, 08:52

Quote:

Originally Posted by Kellargh

We shall see what happens in 30 days...that's all I can say for now.

Its not good news is it fella, but keep fighting away, you never know what can happen within 30 days, good luck...

n1ck · 22-07-2008, 09:59

On a related note does anyone know if there is still a VM office in Luton? I thought it closed ages ago but I recently saw an recruitment ad for customer accounts which sounded like VM although the company name was not given?