Cable Forum - Trouble at Swansea?

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Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media News Discussion (https://www.cableforum.uk/board/forumdisplay.php?f=10)

- - Trouble at Swansea? (https://www.cableforum.uk/board/showthread.php?t=33635790)

Kellargh

09-07-2008 14:18

Trouble at Swansea?

http://www.thisissouthwales.co.uk/di...pNodeId=253140

Hmm, not looking too good.

joglynne

09-07-2008 15:23

Re: Trouble at Swansea?

No, not looking good at all. It can't be easy working with this hanging over your head. :(

xspeedyx

09-07-2008 15:39

Re: Trouble at Swansea?

I am just waiting for customer care to have cut backs

Jonathan90

09-07-2008 16:35

Re: Trouble at Swansea?

lol maybe if virginmedia actually told them what was going on etc maybe they could improve their performance. virginmedia don't just treat customers like **** they also treat customer care workers like it to imo

Kellargh

10-07-2008 08:26

Re: Trouble at Swansea?

Nope, not easy at all :(

I can't see customer care having cut backs as I've noticed they're constantly busy, but by midday all of our calls are transferred to offshore call centres...which makes me laugh at IBM's comment of 'lower call volumes'.

When it comes to customers wanting to speak to someone in the UK it evidently seems the company don't care.

Enuff

10-07-2008 08:51

Re: Trouble at Swansea?

It wouldn't suprise me if it's partly because of the huge numbers of customers leaving or lowering their packages. Oh and could it be due to more people getting their BB and TV illegally?

whydoIneedatech

10-07-2008 09:05

Re: Trouble at Swansea?

Quote:

Originally Posted by Kellargh (Post 34596373)

Nope, not easy at all :(

I can't see customer care having cut backs as I've noticed they're constantly busy, but by midday all of our calls are transferred to offshore call centres...which makes me laugh at IBM's comment of 'lower call volumes'.

When it comes to customers wanting to speak to someone in the UK it evidently seems the company don't care.

You answered everyones concern in the paragraph above where I have made bold.

chuzzlemonkey

10-07-2008 15:32

Re: Trouble at Swansea?

Quote:

Originally Posted by darthlinux (Post 34595847)

I am just waiting for customer care to have cut backs

I can't see CMC cutbacks just yet. Surely they will get rid of the contracted outsourced centres first when the contracts run out?

Berkett came to our centre a few months ago and said that each month 10% more calls are coming back to the UK centres with the outsourced receiving 10% less.

But that being said...they're moving staff accounts to IBM swansea...

BarFly

10-07-2008 15:36

Re: Trouble at Swansea?

Quote:

Originally Posted by Haggis23 (Post 34596718)

I can't see CMC cutbacks just yet. Surely they will get rid of the contracted outsourced centres first when the contracts run out?

Could be slighlty difficult as the entire FMC & TSC are outsourced, as well as few other back office functions that are needed. That includes Off-net Virign aswell.

xspeedyx

10-07-2008 16:07

Re: Trouble at Swansea?

Quote:

Originally Posted by Haggis23 (Post 34596718)

Haggis what centre you in

chuzzlemonkey

10-07-2008 18:08

Re: Trouble at Swansea?

Quote:

Originally Posted by BarFly (Post 34596722)

Could be slighlty difficult as the entire FMC & TSC are outsourced, as well as few other back office functions that are needed. That includes Off-net Virign aswell.

Could be...but seeing as im talking bout cmc outsourced....

---------- Post added at 18:08 ---------- Previous post was at 18:08 ----------

Quote:

Originally Posted by darthlinux (Post 34596749)

Haggis what centre you in

I'm on your team! lol =|

xspeedyx

10-07-2008 18:57

Re: Trouble at Swansea?

Quote:

Originally Posted by Haggis23 (Post 34596868)

Could be...but seeing as im talking bout cmc outsourced....

---------- Post added at 18:08 ---------- Previous post was at 18:08 ----------

I'm on your team! lol =|

I was just asking u lil biatch lol haggis where you been?

MovedGoalPosts

10-07-2008 19:03

Re: Trouble at Swansea?

Quote:

Originally Posted by darthlinux (Post 34596925)

I was just asking u lil biatch lol haggis where you been?

It's a good job that you know each other as normally that type of post would raise a few eyebrows on CF ;)

xspeedyx

10-07-2008 19:04

Re: Trouble at Swansea?

I guessed it might but I can get away with it as I sit nxt to him lol sorry rob

xspeedyx

10-07-2008 19:08

Re: Trouble at Swansea?

Quote:

Originally Posted by Haggis23 (Post 34596941)

lol home!

I'm not a well Haggis! Should be back tomorrow though mate!

Its ok dont get me a get well soon card or anythin! =P

see yoo tomos MCLOVIN' lmao!

---------- Post added at 19:07 ---------- Previous post was at 19:05 ----------

Notice how i still don't swear? Even though there are a few derisory words we use to refer to him in the workplace! lol

Not on the forum hagbag

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