messed up cft 2100 settings

[abicampbell]

I would love if someone can help. I was a little merry last night and somehow I have managed to mess up my cable box. I cannot find any channels now! Is there a way to reset? it seems to be stuck on channel 02 (but with no picture). Neither the box nor control responds unless I pull the power and after that they freeze after a time
Thank you to anyone that can help

[Sirius]

Originally Posted by abicampbell

I would love if someone can help. I was a little merry last night and somehow I have managed to mess up my cable box. I cannot find any channels now! Is there a way to reset? it seems to be stuck on channel 02 (but with no picture). Neither the box nor control responds unless I pull the power and after that they freeze after a time
Thank you to anyone that can help

If you have tried a reboot and that has failed then its a call to Virgin Media for an engineer visit.

[abicampbell]

Oh dear! I have another box downstairs that works fine. Can I not use any of the F settings to reset? (thank you for helping)

---------- Post added at 06:29 ---------- Previous post was at 06:28 ----------

how do I reboot?

[Sirius]

Originally Posted by abi campbell

Oh dear! I have another box downstairs that works fine. Can I not use any of the F settings to reset? (thank you for helping)

---------- Post added at 06:29 ---------- Previous post was at 06:28 ----------

how do I reboot?

What are F settings ?. The old CFT2100 i had before i went digital was not able to be adjusted by the end user. Your best bet is to get an engineer to have a look at it, then if its faulty it will be replaced

[abicampbell]

Thank you for your help. I am a bit desperate. But surely if i have done some silly thing I must be able to fix it myself. I would have to take time off work to let the engineer in

[Sirius]

Originally Posted by abicampbell

Thank you for your help. I am a bit desperate. But surely if i have done some silly thing I must be able to fix it myself. I would have to take time off work to let the engineer in

Stick around there will be others along who might be able to help you. Oh and to Cable forum.

[abicampbell]

Much appreciated. Thank you honey

---------- Post added at 06:52 ---------- Previous post was at 06:40 ----------

perhaps I can clarify. I pull the power then after I reconnect i can access the menu etc after. And on the remote I can put in F and then 1,2 ,3 etc each giving me a different readout on the box display. for example f then 5 flashes 83 on the display. The problem box is in my bedroom but is connected through my living room box which is working fine. I really need some help as I am now stuck with kids tv !

[Stuart]

If you have pulled the power and plugged it in again, you have rebooted the box. You need to report a fault.