What the hell is going on???

webcrawler2050 · 17-05-2008, 23:03

So I was browsing around the net and noticed my connection was painfully slow and I mean like 1MB slow

SO did a speed test and got the following results:

Next came the ping:-

C:\Users\Rich & Kirsty>ping bbc.co.uk

Pinging bbc.co.uk [212.58.224.131] with 32 bytes of data:
Reply from 212.58.224.131: bytes=32 time=968ms TTL=117
Reply from 212.58.224.131: bytes=32 time=632ms TTL=117
Reply from 212.58.224.131: bytes=32 time=1008ms TTL=117
Reply from 212.58.224.131: bytes=32 time=393ms TTL=117

Ping statistics for 212.58.224.131:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 393ms, Maximum = 1008ms, Average = 750ms

Tracert

Tracing route to virginmedia.com [212.250.162.12]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms buffalo.setup [192.168.11.1]
2 517 ms 238 ms 99 ms 10.60.144.1
3 423 ms 152 ms 514 ms 80-192-0-161.cable.ubr01.azte.blueyonder.co.uk
80.192.0.161]
4 641 ms 423 ms 738 ms 195.188.230.73
5 816 ms 624 ms 817 ms aztw-t3core-1b-ge-010-0.inet.ntl.com [80.1.240.
29]
6 673 ms 574 ms 338 ms bir-bb-b-so-110-0.inet.ntl.com [213.105.175.161

7 431 ms 138 ms 204 ms nth-bb-a-so-100-0.inet.ntl.com [62.253.185.105]

8 762 ms 664 ms 1057 ms lee-bb-b-so-200-0.inet.ntl.com [213.105.175.134

9 982 ms 927 ms 834 ms man-bb-a-so-100-0.inet.ntl.com [62.253.185.193]

10 976 ms 791 ms 1440 ms 212.43.162.202
11 1585 ms 1346 ms 1378 ms win-dc-b-v903.inet.ntl.com [213.105.174.38]
12 940 ms 1386 ms 1184 ms www.virginmedia.com [212.250.162.12]

Trace complete.

MODEM
Name
WebSTAR EPC2100R2
Modem Serial Number

Cable Modem MAC Address
Derek S - Mac Removed
Hardware Version
2.1
Software Version
v2.0.2r1256-060303
Receive Power Level
6.7 dBmV
Transmit Power Level
43.5 dBmV
Cable Modem Status
Operational

Downstream Channel
The data shown in the table below provides information about the signal coming from the network to your cable modem.

Downstream Status
Operational
Channel ID
5
Downstream Frequency
339000000 Hz
Modulation
256QAM
Bit Rate
20480000 bits/sec
Power Level
6.7 dBmV
Signal to Noise Ratio
35.9 dB

Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.

Upstream Status
Operational
Channel ID
2
Upstream Frequency
22200000 Hz
Modulation
16QAM
Bit Rate
768000 bits/sec
Power Level
43.5 dBmV

No files downloaded -

Of course, Phoned VM to check network, the guy tried to go through, Reboot your PC. I said, dont even go there, stop wasting my time.

He then said, I have no Idea, I did a tracert and then advised "Your PC is facing spyware issues, disable it" I said dont be stupid! There is no spyware installed on this machine.. blah blah blah.

The bloke then said, I cant do anything else you 20 minutes is up.

Can anyone think / suggest anything?

Down the Pub · 17-05-2008, 23:10

yep, shoot that ts agent.

webcrawler2050 · 17-05-2008, 23:14

Absolute moron, when I prooved him wrong, because he sad a tracert can only have up 6 hops, I said you and I both know, anything up to 30

Still on the blower to them. God they dont half get on my nerves

MovedGoalPosts · 17-05-2008, 23:48

Standard question, are you wire connected direct to the modem, or are you connected via a router? If the latter, what happens when you connect direct?

webcrawler2050 · 17-05-2008, 23:54

Hey

First thing that popped to mind was my pile of crap Wifi Router. So unplugged, whacked in the Ethernet same results, slightly better but only a MS

I spoke to Tech Support again, the lady advised something is wrong with the UBR and it is slightly overloaded. Engineer booked for Monday to come and sort out. I got a credit for Ãƒâ€šÃ‚Â£14.00 for the problems & she also advised me 8AM-8PM you will get UK Support Agents, after 8 its over to India

Also some interesting details about Phorm, Virgin Media signed the "provionsal Agreement" to find out about the technology. I advised her of my concerns for privacy and she said, there will be a Opt Out, I advised still makes me think there, is it really opt out!

AmAtoL · 18-05-2008, 00:11

My connection went mental at about the same time for a while, I was getting pings of 1000 +

I decided there and then that the BT line is being reactivated for me.

18-05-2008, 00:22

Quote:

Originally Posted by webcrawler2050

Hey

First thing that popped to mind was my pile of crap Wifi Router. So unplugged, whacked in the Ethernet same results, slightly better but only a MS

I spoke to Tech Support again, the lady advised something is wrong with the UBR and it is slightly overloaded. Engineer booked for Monday to come and sort out. I got a credit for Ãƒâ€šÃ‚Â£14.00 for the problems & she also advised me 8AM-8PM you will get UK Support Agents, after 8 its over to India

Also some interesting details about Phorm, Virgin Media signed the "provionsal Agreement" to find out about the technology. I advised her of my concerns for privacy and she said, there will be a Opt Out, I advised still makes me think there, is it really opt out!

All of your power levels and SNR are spot on for a 20 Mb on the Knowsley network EX-Telewest, everything is within the normal operational parameters for that modem.

You could try this.

Download this TCP Optimizer and set to 20000

webcrawler2050 · 18-05-2008, 00:33

Quote:

Originally Posted by AmAtoL

My connection went mental at about the same time for a while, I was getting pings of 1000 +

I decided there and then that the BT line is being reactivated for me.

Yeah, first reall problm I have had with VM tbh - I did say jokingly to the women, dont force me back to ADSL and she chuckled! BT = No way in hell

Seems a little better :

18-05-2008, 00:46

Quote:

Originally Posted by webcrawler2050

Yeah, first reall problm I have had with VM tbh - I did say jokingly to the women, dont force me back to ADSL and she chuckled! BT = No way in hell

Seems a little better :

I am on 20Mb like you and 150ml from the same server and look at my speed, your modem is working ok going by your post but your connection is terrible

webcrawler2050 · 18-05-2008, 00:47

Quote:

Originally Posted by whydoIneedatech

I am on 20Mb like you and 150ml from the same server and look at my speed, your modem is working ok going by your post but your connection is terrible

Yeah - it's only been these last few days. Getting on my ners thouh

18-05-2008, 00:53

Quote:

Originally Posted by webcrawler2050

Yeah - it's only been these last few days. Getting on my ners thouh

Good to see you removed that other bit of info.

Try that Optimiser link above even Virgin recommend it on their website and give your computer a thorough clean remove all temp files and history, if on IE7 go to internet options>advanced and click the reset button, try Firefox even.

moaningmags · 18-05-2008, 01:20

1 2 ms 1 ms 1 ms buffalo.setup [192.168.11.1]
2 517 ms 238 ms 99 ms 10.60.144.1

Correct me if I'm wrong but surely that looks like an issue between router and modem?

Kymmy · 18-05-2008, 10:18

Quote:

Originally Posted by webcrawler2050

Yeah, first reall problm I have had with VM tbh - I did say jokingly to the women, dont force me back to ADSL and she chuckled! BT = No way in hell

Seems a little better :

That looks exactly like a 20Mb STM'd level to me...anyone else??

Kymmy

AmAtoL · 18-05-2008, 10:42

Quote:

Originally Posted by moaningmags

1 2 ms 1 ms 1 ms buffalo.setup [192.168.11.1]
2 517 ms 238 ms 99 ms 10.60.144.1

Correct me if I'm wrong but surely that looks like an issue between router and modem?

I've thought that before now, but my modem and router have 192 addresses, so isn't 10.60.144.1 the UBR or somewhere ?
Either way it seems like an out of the house issue.

ceedee · 18-05-2008, 12:08

Quote:

Originally Posted by AmAtoL

I've thought that before now, but my modem and router have 192 addresses, so isn't 10.60.144.1 the UBR or somewhere ?
Either way it seems like an out of the house issue.

Nope.
The 192.168.x.x is webcrawler's router, 10.60.x.x is the cable modem and 80.192.x.x is her/his public IP on an AztecWest UBR.

Quote:

Originally Posted by webcrawler2050

Tracing route to virginmedia.com [212.250.162.12]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms buffalo.setup [192.168.11.1]
2 517 ms 238 ms 99 ms 10.60.144.1
3 423 ms 152 ms 514 ms 80-192-x-xxx.cable.ubr01.azte.blueyonder.co.uk [80.192.x.xxx]
4 641 ms 423 ms 738 ms 195.188.230.73
[...]

I'd suggest that the original TS suggestion was about right: reboot everything especially the modem and router.

---------- Post added at 11:08 ---------- Previous post was at 11:05 ----------

Quote:

Originally Posted by Kymmy

That looks exactly like a 20Mb STM'd level to me...anyone else??

You are right, Kymmy.
Webcrawler was probably STM'd at 10.33pm.