Customer service and engineer visit.

[mac1956]

I would like to congratulate Virginmedia on their superb service I have received.
I rang 150 2 days ago to report a fault I had on my V+ box and my V box, the lady was very helpful and quickly indentified I needed an engineer to visit.

Given a time of 8-12 for visit today.
The engineer was on the doorstep at 7.55 am all problems fixed and gone by 8.30 am.
Can't knock that for service, not a one off either had problem with broadband connection six months ago and got the same excellent service.

[Nedkelly]

Wow a Nice post for a change and a happy customer

[esdxc37]

Originally Posted by mac1956

I would like to congratulate Virginmedia on their superb service I have received.
I rang 150 2 days ago to report a fault I had on my V+ box and my V box, the lady was very helpful and quickly indentified I needed an engineer to visit.

Given a time of 8-12 for visit today.
The engineer was on the doorstep at 7.55 am all problems fixed and gone by 8.30 am.
Can't knock that for service, not a one off either had problem with broadband connection six months ago and got the same excellent service.

You are not the typical VM cust usualy only get the Knockers here.

[Jonnymeg]

Originally Posted by esdxc37

You are not the typical VM cust usualy only get the Knockers here.

Nowt wrong with Knockers.