Format then cant upload !

mike @ home · 08-01-2008, 09:59

Hi all, please help me.
I have had to do a format, now after I have installed my programs again, I just can't get "Terrapin" to connect so I can't work on my website !

All I get is this message: " Cannot Find Server - Check the Address and Retry "

Have you any ideas what I'm doing wrong ?

At the mo I'm using these >

FTP upload address: upload.ntlworld.com
User name: your ntl internet username, xxxxxxxxx
Password: your ntl internet password, xxxxxxxx

MovedGoalPosts · 08-01-2008, 14:22

Check and recheck the username and password. One slight typo could be the issue.

May also be worth trying a different ftp client just in case.

Do you have a firewall running that is blocking the ftp access?

mike @ home · 08-01-2008, 15:32

Hi Rob, I think it just might be either my un or pw ! not sure,
I let my firewall give access,

Quote:

May also be worth trying a different ftp client just in case

Can you recommend one please ?

If I remember rightly the 1st time I set up Terrapin I had bother with it but got it sorted in the end, It's just I have a choice of 2 user names & 2 passwords, the 1st one is what ntl gave me when I joined up, & the 2nd one is where I changed it ! so I think it's just a question which one I have to use.

Thanks for your help.
Mike.

DocDutch · 08-01-2008, 15:45

normally it is the account that NTL have given you which is for your email and ftp access.

mike @ home · 08-01-2008, 15:50

Quote:

Originally Posted by DocDutch

normally it is the account that NTL have given you which is for your email and ftp access.

Just had another go and it's trying !!

I get this up now:

The Server is refusing a connection. Attempts so far 15
The following message was provided, I'll Keep trying

Right in front of the above message is big red !

maverick · 08-01-2008, 16:07

Try to ftp using the following format within internet explorer

ftp://username:password@upload.ntlworld.com

mike @ home · 08-01-2008, 16:46

Quote:

Originally Posted by maverick

Try to ftp using the following format within internet explorer

ftp://username:password@upload.ntlworld.com

Thanks but again it's a no go all I get is this message:

Windows cannot access this folder. Make sure you have typed the file name correctly and that you have permission to access the folder.

Details:
The FTP session was terminated

MovedGoalPosts · 08-01-2008, 17:27

The user name is going to be your original account details, not any changed email account. It should be similar to the webspace name you actually have. I presume you can still browse normally to the webspace.

As for ftp clients, I quite like smartftp.

mike @ home · 08-01-2008, 17:45

Hi Rob, at the moment i have just been trying "CuteFTP" and noe getting this message:

STATUS:> [08/01/2008 4:41:21 PM] Socket connected. Waiting for welcome message...
[08/01/2008 4:41:21 PM] 220-
220-################################################## ################
220-
220- Welcome to upload.ntlworld.com
220-
220-################################################## ################
220-
220 upload.ntlworld.com FTP server ready
STATUS:> [08/01/2008 4:41:21 PM] Connected. Authenticating...
COMMAND:> [08/01/2008 4:41:21 PM] USER m1.sawdon
[08/01/2008 4:41:21 PM] 331 Password required for m1.sawdon.
COMMAND:> [08/01/2008 4:41:21 PM] PASS *****
ERROR:> [08/01/2008 4:41:21 PM] Control connection closed.

Have you got any idea what it means ? cos I'm statring to think it's a problem with nti side !!!

MovedGoalPosts · 08-01-2008, 17:49

Your connecting to the server, but the authentication is failing. It doesn't recongnise your password, or username, or both.

---------- Post added at 16:49 ---------- Previous post was at 16:47 ----------

Have you tried working through the steps in this article:

http://www.cableforum.co.uk/board/96...ss-my-ntl.html

If you have, and still can't get in you may need to call support, to check your username and passwords are actually matching your webspace.

mike @ home · 08-01-2008, 18:08

Now thanks Rob I have just followed your instructions & according to them my web space is CORRUPTED !

I have no idea how that happened ! so now do I contact ntl support & if so do you know the number ?

Thanks again for all the help guys.
Mike. ( A unhappy mike )

ps: is there a way to fix my webspace ?

MovedGoalPosts · 08-01-2008, 18:38

Oh dear, I hope you have a backup copy of your web stuff.

YOu have to call the 0845 type broadband support number. It may take a couple of days since they will have to reset the space, and that probably isn't a first line support function.

mike @ home · 08-01-2008, 18:45

Yes I have a backup rob, so I'll be ok there, it's just calling the support.... I can hardly understand those people over seas

Not to worry though at least I now know whats wrong

Thanks again.
Mike.