Virgin Media in trouble with police

Originally Posted by colin-bennett

Strange thread.....

Nothing strange about it poor maintenance leading to police resources being diverted to none emergency situations.

[Stuart]

Originally Posted by arcamalpha2004

Nothing strange about it poor maintenance leading to police resources being diverted to none emergency situations.

Which of course, never occurs with BT...

[Paul H]

Originally Posted by Stuart C

Which of course, never occurs with BT...

Originally Posted by Stuart C

Which of course, never occurs with BT...

Did I say otherwise? no I did not, but given that the original post was regarding a vm customer!

[iSteve]

As others have said, this sort of problem is well documented. Just think how pulse dialing works: tap the flash hook. One click, another click, followed by two clicks. Quite easy to imagine this sort of thing happening on a faulty line. I believe this is how the fault occurs. Simply put, 112 is not a very smart choice for an emergency service

I occasionally heard about this sort of thing happening to NTL customers, and I believe I remember a few BT techs mentioning it at a CWU branch meeting once also. It's one of those "rare, but common" problems

It is a very serious and sensitive issue though so I'm not surprised that techs would temporarily disconnect such a line: false emergency calls could cause confusion and put lives at risk. Can any techs confirm if these kind of faults get can/should get priority treatment? Can you recommend any way the customer can escalate this to the best people and get it sorted quickly?

[Nedkelly]

Any line doing this is disconected to stop it until a tech can get to the line to check it for a fault the police can get the phone company to do this as papasmurf said it can be caused by a no of things .It is qiute rare but we do try to get to these as soon as possible

[Arch Stanton]

Originally Posted by iSteve

As others have said, this sort of problem is well documented. Just think how pulse dialing works: tap the flash hook. One click, another click, followed by two clicks. Quite easy to imagine this sort of thing happening on a faulty line. I believe this is how the fault occurs. Simply put, 112 is not a very smart choice for an emergency service

I occasionally heard about this sort of thing happening to NTL customers, and I believe I remember a few BT techs mentioning it at a CWU branch meeting once also. It's one of those "rare, but common" problems

It is a very serious and sensitive issue though so I'm not surprised that techs would temporarily disconnect such a line: false emergency calls could cause confusion and put lives at risk. Can any techs confirm if these kind of faults get can/should get priority treatment? Can you recommend any way the customer can escalate this to the best people and get it sorted quickly?

It should be possible to configure the line to receive only MF tone dialling and "switch off" the reception of LD dialling. Simple switch config.