Virgin Media in trouble with police

Paul H · 22-04-2007, 23:01

Quote:

My sister who has phone services with NTL (VirginMedia) reported her
phone line faulty some weeks ago, a visit by an engineer pinpointed
an underground cable problem.

She was given a date of I believe of May 15th (job no. 1193066) for
remedial work to be carried out.

Now she has a problem whereby calls are being generated without her
using the house phone to "Emergency Services", this evening she has
had phone calls from the police asking why she is contacting Emergency
Services and what is the problem!

She has had to explain that she has not made any calls to the
emergency services and they have given her a "Police incident" number
and asked her to contact VirginMedia services as a matter of priority.
Today the police have received 3 emergency calls traced to her phone,
they say that they have to respond to these calls.

Tonight she has spent over 40-minutes trying to contact the
VirginMedia call-centre before her call was picked up by the Indian
call-centre, after explaining the situation she was told that there
was nothing they could do!

She has since been back in contact with the Police to explain what the
situation is and they are not best pleased with VirginMedia.

Paul K · 22-04-2007, 23:03

Is this your sister or just another unsubstantiated thread?

Paul H · 22-04-2007, 23:05

Quote:

Originally Posted by Paul

Is this your sister or just another unsubstantiated thread?

You're so rude and insensitive.

Stuart · 22-04-2007, 23:06

It's a valid question...

Paul K · 22-04-2007, 23:07

Quote:

Originally Posted by Paul H

You're so rude and insensitive.

And you are evasive, answer the question that everyone else is thinking.

jcw00 · 22-04-2007, 23:09

My brother-in-law had the same problem 2 years ago with NTL. An NTL engineer disconnected his line as he was on holiday.

Paul H · 22-04-2007, 23:16

Quote:

Originally Posted by Stuart C

It's a valid question...

It's not my sister. and it's not ubsubstantiated.

---------- Post added at 22:13 ---------- Previous post was at 22:12 ----------

Quote:

Originally Posted by Paul

And you are evasive, answer the question that everyone else is thinking.

Why does everyone think it's my sister for?

I see it now.

Quote:

my sister

---------- Post added at 22:16 ---------- Previous post was at 22:13 ----------

Quote:

Originally Posted by jcw00

My brother-in-law had the same problem 2 years ago with NTL. An NTL engineer disconnected his line as he was on holiday.

Did they come out any faster than a pizza delivery?

**Hugh** · 22-04-2007, 23:20

Do you have a link to your "quote"?

Paul H · 22-04-2007, 23:23

Quote:

Originally Posted by foreverwar

Do you have a link to your "quote"?

Yep.

punky · 22-04-2007, 23:24

I don't know about this case obviously, but this sort of thing is well documented.

SnoopZ · 22-04-2007, 23:25

Quote:

Originally Posted by Paul H

Yep.

That link tries to fireup Outlook Express in Firefox and in Opera it want's me to make an account.

Paul H · 22-04-2007, 23:27

Quote:

Originally Posted by SnoopZ

That link tries to fireup Outlook Express it Firefox and in Opera it want's me to make an account.

It's a usenet posting in virginmedia.feedback.

Marge · 23-04-2007, 00:44

Wish I had a pound for every time I'd heard of this happening, hardly breaking news....... Paul, I think you need to go and see your GP and see if he/she can help with your VM OCD

Paul H · 23-04-2007, 00:48

Quote:

Originally Posted by Marge

Wish I had a pound for every time I'd heard of this happening, hardly breaking news....... Paul, I think you need to go and see your GP and see if he/she can help with your VM OCD

What is OCD please?

cimt · 23-04-2007, 01:25

Quote:

Originally Posted by Paul H

What is OCD please?

"Obsessive-compulsive disorder (OCD)"

How long was it going on for? Do you know?