On Demand not working - Page 2

GaryS · 20-01-2007, 10:44

150 from the phone at 1030 - 3 minutes of messages then a person, all done by 1038 - Well done CS that's great answer times.

Message -> Get told about people in Ashford getting new firmware. Nice one Ashford.

Message -> Customers in Basildon will experience problems with tv and On Demand. Bad luck Basildon.

Epping, Loughton & Woodford - On Demand is out as a known issue. Fix date is today (at 8pm) but I have been asked to wait until the 1st of February if it doesn't start working today.

Not exactly what I wanted to hear because the guy, though the most helpful I have spoken to in weeks, wasn't very hopeful of a fix but at least I now have a target fix date.

It all bodes well as I now have a fix date (woohoo) and I got a letter from Richard Branson telling me how wonderful my TV, Phone, VoD, BB and Mobile will be soon (woohoo x2) with Virgin Media. <excited voice> I can't wait... But at this rate I don't think I'll ever see it!

dranny69 · 20-01-2007, 11:46

Rang faults this morning and spoke to a pleasant indian lady who asked me to unplug box, unplug scart and then plug them back in ,turn the box back on, press up, down and blue button and tell her what the network status was i told her it was "1" and she said i would need an engineer out !! at last , they`re comin tomorrow between 12 n 6 so fingers crossed the box is knacked and i will get a samsung

GaryS · 20-01-2007, 12:04

That's cool Dranny, they must be on a bit of a drive to clear faults this weekend! Are they gonna come out on a Sunday?

I'll be impressed if they do!

dranny69 · 20-01-2007, 12:25

Thats what she said , between 12 and 6 tomorrow and to make sure i`m in or i will have to pay THEM!!! yeah right, so if they dont turn up are they gonna pay me???? doubt it, but im missing out on a few sunday bevvies so if they dont show i may have to ask em to send me a crate of ale

....... do virgin do lager yet?????????????

20-01-2007, 17:14

Quote:

Originally Posted by dranny69

Thats what she said , between 12 and 6 tomorrow and to make sure i`m in or i will have to pay THEM!!! yeah right, so if they dont turn up are they gonna pay me???? doubt it, but im missing out on a few sunday bevvies so if they dont show i may have to ask em to send me a crate of ale

....... do virgin do lager yet?????????????

It is saturday and not sunday in india?

berties40 · 20-01-2007, 17:15

I am in Blackburn, had fitted Decembermy on demand does not work

GaryS · 20-01-2007, 22:07

Quote:

Originally Posted by dranny69

Thats what she said , between 12 and 6 tomorrow and to make sure i`m in or i will have to pay THEM!!! yeah right, so if they dont turn up are they gonna pay me???? doubt it, but im missing out on a few sunday bevvies so if they dont show i may have to ask em to send me a crate of ale

....... do virgin do lager yet?????????????

Hee hee... I hope you get it sorted then

Goofyish · 21-01-2007, 09:52

VOD seems to be working intermittently here (LE9). I tried it the other night and it worked, but when I went to show her in doors later the same night it wasn't (much to her amusement!).

dranny69 · 21-01-2007, 13:14

well....he`s been , rang at 11.40 arrived at 12 had a look at box and he said it was a return path fault which couldn`t be fixed till tomorrow and he will ring me to make sure all is well. he then asked if i had any other problems and i mentioned about a smartcard fault which appeared once or twice a month, he had a look and said he would change my box to....wait for it...... ep a lovely little silver samsung smt 2110c oh yeah really fast and epg is so quick .only thing now is to set those damn favourites

.
i also asked him about v+ box and he said it was due for release nationally in april /may

i told him everyone was told 23rd jan and he said that that was the date for the manchester trials

oh well we shall see!!

TiggerT · 21-01-2007, 16:18

Sound good Dranny! I've not heard back from Faults Level 2 yet, I'll probably try calling them again...
Faulty return path causing your VOD problems? What were the symptoms? Were you getting the NDE01 error by any chance?

T.

dranny69 · 21-01-2007, 16:40

Quote:

Originally Posted by TiggerT

Sound good Dranny! I've not heard back from Faults Level 2 yet, I'll probably try calling them again...
Faulty return path causing your VOD problems? What were the symptoms? Were you getting the NDE01 error by any chance?

T.

No i was getting IS002 error which was a return fault apparantly?
regarding my VOD problem in the earlier post , I just received a phone call from NTL and the man asked me to turn off the box and reboot (because he had done a simulation at his end and it was all ok) and to my amazement i have VOD again, sniff sniff.........

TiggerT · 22-01-2007, 18:36

Looks like you've been lucky dranny!
I tried calling Faults again as I hadn't heard back from their Level 2.... After checking my account he told me that I'd dialled the wrong number as I'm on a different billing system and that he'll put me through, and put me through to CS! CS told me that Faults work 6 days a week, and it's 4 working days, so I should wait until the end of tomorrow before calling back. *sigh*

dranny69 · 22-01-2007, 20:20

oh well my fingers are crossed for ya

BossyBoobs · 22-01-2007, 22:32

Quote:

Originally Posted by dranny69

No i was getting IS002 error which was a return fault apparantly?
regarding my VOD problem in the earlier post , I just received a phone call from NTL and the man asked me to turn off the box and reboot (because he had done a simulation at his end and it was all ok) and to my amazement i have VOD again, sniff sniff.........

IS002 = no interactive setup on account. All they had to do was re-add it =)

TiggerT · 23-01-2007, 10:43

Called Faults again. Having been told that they work 6 days a week yesterday, today I'm told that Level 2 work 5 days a week so actually my 4 working days are not over until tomorrow.
Fun 'n' Frolics... :-)

T.