On Demand not working
 

My On Demand hasn't worked since I got TV Drive installed. It works on the TV Drive box, but not on the other two. It's been nearly 2 months now without On Demand services.

Spoken to CS on dozens of ocassions and no further forward. Does anyone know if there's a known problem at the moment?

Re: On Demand not working
 

I had my TV Drive installed yesterday and the installer said On demand won't be available on TV drive until 14th Febuary. Don't know how true it is.

Re: On Demand not working
 

The On-demand service should be available within the next month on TV Drive. ;)

Enjoy :dunce:

Re: On Demand not working
 

I had the same problem, had it installed and the vod on my samsung went on the blink, the error code I got was IS001 which essentially means it's been blocked/downgraded, felt like a bit of a prat phoning up faults because I work in that department, 24 hours later the guy from back office managed to sort it out back on again now... :D

Re: On Demand not working
 

I don't think my VOD has worked at all since I had a Samsung STB installed (the old PACE box finally died - I don't miss it much!!) a couple of weeks ago (haven't tried it until the last couple of days:dozey:). When I press the On-Demand button, I get an M041 error, and when I clear this, I get an IS002 error.

I suppose I need to call Cust Services / Faults to sort this out? Any ideas?

Re: On Demand not working
 

you need faults its an interactive issue on you account =)

Re: On Demand not working
 

i still have this exact same problem, when i rang faults they told me it was a national fault and it would be sorted from the 8th jan, yeah right still nothing!!!

Re: On Demand not working
 

Update on last night. I phoned faults this morning - got straight thru (good Brownie point there!). They said it was because my account didn't have VoD enabled and I needed to speak to Customer Services - they put me straight thru.

The extremely helpful lady at Cust Services (more Brownie points) said yes - the account didn't have VoD enabled, and she'd send stuff down the line - it would be working by tonight. Great. So far so good.

Back home tonight, thought I'd check out the VoD. Oh dear, no change, :mad: it's still not working, exactly the same as before. Well, I'll try to catch them again tomorrow, and see what the next instalment in the saga holds.

Re: On Demand not working
 

I haven't been on the forum for a while and I know I haven't read everything yet so please be patient with me but our On Demand hasn't worked for over a month now.

Whenever we try we get an NDE01 error and get asked to phone CS, which I did: "Ok Sir, someone will call you back within 48 hours". Hardly going to shock people but we didn't get a call.

A week later Mrs Gary phones and she gets told that it's a national problem and we would have to wait until it gets sorted. No prospective fix date as yet. I have a Samsung box with internet (4Mb) and haven't requested VoD or anything extra, it just stopped.

Just my experience.

Re: On Demand not working
 

mmmmmmmm. It's not sounding too good for me here then if that's anything to go by. I phone CS again this morning. Got thru quickly, but then spend quite a long time on hold. Then several visits for me to examine the STB (silver Samsung) in more detail to try to read the box's number (written in microscopic print below a barcode on the back). Think I eventually managed to read it, but only had my normal reading glasses which weren't really up to it! The issue's been sent to 2nd line support - so it sounds like it's going into limbo like your problem - doubt if I'll be in when they want to phone me, if that ever happens. Suppose I'll keep ringing on a daily basis until we get somewhere.:td:

Re: On Demand not working
 

Hi GaryS, I got the same error as you NDE01 when trying to get to VOD. It's been happening for a few days now. When I called yesterday I was told they'd escalate to their Level 2 support, who would call me within 4 days, but I'm not holding my breath either.

T.

Re: On Demand not working
 

I wouldnt bother waiting 4 days, I'd get right onto retentions and get them to welly some backside.

Re: On Demand not working
 

the only thing that stops me complaining about the poor vod service is the fact that its a free service i didnt ask for it and i dont pay for it so contacting retentions to complain seems a bit daft!!:confused:

Re: On Demand not working
 

Dranny, how is it a free service? if you were not paying your monthly sub you would not get it ! ;)

Re: On Demand not working
 

But i paid the same amount before it was active, then when it worked i paid the same amount ie free service !!