29-10-2006, 13:56
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#16
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Inactive
Join Date: Jun 2003
Services: Tivo.
VIP 120 Pack.
Posts: 291
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Re: Online Banking
Hi All,
I've had this fault with another bank before today.I find if you empty the cache and if needed try another proxy just while you are on the bank site.Seems to clear it for some reason or other.
George.
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29-10-2006, 14:03
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#17
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Inactive
Join Date: Oct 2006
Posts: 1,604
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Re: Online Banking
Quote:
Originally Posted by georgepomone
Hi All,
I've had this fault with another bank before today.I find if you empty the cache and if needed try another proxy just while you are on the bank site.Seems to clear it for some reason or other.
George.
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TOP Answer - doh - The simplest solutions are commonly right - well done
Yup empty cache and cookies is looking like the answer
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29-10-2006, 20:35
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#18
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Inactive
Join Date: Jul 2005
Location: West Midlands, UK
Services: 10meg BY Cable
Posts: 222
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Re: Online Banking
Quote:
Originally Posted by foreverwar
Or just try to fix the problem? Some of you guys solutions to first line fault-finding are "innovative" - eg, I have a steering wobble in my car, what should I do? Have you tried changing the engine?
Any hoo,
Have you recently installed anything on your computer(s)? IE7, Messenger Live, etc?
Do you have all the latest patches on your computers?
Has anything changed on your router?
Have you checked your firewall rules?
Have you run anti-spyware/anti-virus recently, to make sure nothing "dodgy" is on your computer
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Yeh - if you read my original post... I have installed nothing, I've changed no settings, and this happens on all 3 pc on my home network - ie there is something in the connection blocking it not the pc... and it always worked fine until this week (I banked with them for about 5years or so).
---------- Post added at 19:35 ---------- Previous post was at 19:33 ----------
Quote:
Originally Posted by georgepomone
Hi All,
I've had this fault with another bank before today.I find if you empty the cache and if needed try another proxy just while you are on the bank site.Seems to clear it for some reason or other.
George.
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This happens on all 3 pc on my home network, so is not a cache issue... and I don't use proxy.
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29-10-2006, 20:37
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#19
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Inactive
Join Date: Oct 2006
Posts: 1,604
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Re: Online Banking
Quote:
Originally Posted by Pø†*øƒG ƒÆ’¸LÃÂÂ
This happens on all 3 pc on my home network, so is not a cache issue... and I don't use proxy.
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Have you tried clearing the cache AND cookies : shutting down the browser and restarting the browser as we suggested ?
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29-10-2006, 20:38
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#20
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 68
Services: Premiere Collection
Posts: 43,805
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Re: Online Banking
Sorry about the stupid suggestions - I had been distracted by the baying of the "Install Linux" crowd.
Query - how can you not use proxy if you have Cable (as stated under your cute doggy picture)?
And have you tried clearing down the cache, closing the browser, and trying again?
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29-10-2006, 20:47
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#21
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Guest
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Re: Online Banking
Quote:
Originally Posted by foreverwar
Sorry about the stupid suggestions - I had been distracted by the baying of the "Install Linux" crowd.
Query - how can you not use proxy if you have Cable (as stated under your cute doggy picture)?
And have you tried clearing down the cache, closing the browser, and trying again?
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AFAIK proxies are not relevant for https sites, although if the bank uses an http portal before loading the secure site, it may be a factor???
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29-10-2006, 20:56
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#22
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Inactive
Join Date: Jul 2005
Location: West Midlands, UK
Services: 10meg BY Cable
Posts: 222
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Re: Online Banking
Quote:
Originally Posted by foreverwar
Sorry about the stupid suggestions - I had been distracted by the baying of the "Install Linux" crowd.
Query - how can you not use proxy if you have Cable (as stated under your cute doggy picture)?
And have you tried clearing down the cache, closing the browser, and trying again?
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AFAIK Blueyonder customers have never used proxy... I have been with them about 7 years and never used proxy. Why would I need to when I have a direct connection?
Yes, I've cleared the cache, etc, but this is happening with all 3 pc on my home network... how can it be a cache issue when the other 2 pc never visited the site before I started experiencing problems this week?
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29-10-2006, 20:57
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#23
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Inactive
Join Date: Oct 2006
Posts: 1,604
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Re: Online Banking
He's probably online managing his sizable portfolio....
I've noticed a lot of bugs on the standardlife website but came across this :
Why can't I see the online banking screen when I log in?
Our online services open in a new window. If this window does not appear, you may need to check any pop-up blocking software you have installed and add our site to your list of allowed sites.
If your pop-up blocking software is part of a firewall you have installed, please check with the software vendor on how to do this - most will have instructions on their company website. If you are using the software as part of the Microsoft Windows XP operating system, full details can be found on this link:
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EDIT
Just because you could access a website yesterday doesnt mean you'll get the same response today... Software is changing on a daily basis and so do websites
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29-10-2006, 20:58
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#24
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Inactive
Join Date: Jul 2005
Location: West Midlands, UK
Services: 10meg BY Cable
Posts: 222
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Re: Online Banking
Quote:
Originally Posted by CrC-3rr0r
Have you tried clearing the cache AND cookies : shutting down the browser and restarting the browser as we suggested ?
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Yes... I've tried all that... but it doesn't explain why the same issue occurs on the other 2 pc on the network which didn't visit that site before this week?
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29-10-2006, 21:01
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#25
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Inactive
Join Date: Oct 2006
Posts: 1,604
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Re: Online Banking
Quote:
Originally Posted by Pø†*øƒG ƒÆ’¸LÃÂÂ
AFAIK Blueyonder customers have never used proxy... I have been with them about 7 years and never used proxy.
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FYI we are all proxied invisibly.
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29-10-2006, 21:01
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#26
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Inactive
Join Date: Jul 2005
Location: West Midlands, UK
Services: 10meg BY Cable
Posts: 222
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Re: Online Banking
Quote:
Originally Posted by CrC-3rr0r
He's probably online managing his sizable portfolio....
I've noticed a lot of bugs on the standardlife website but came across this :
Why can't I see the online banking screen when I log in?
Our online services open in a new window. If this window does not appear, you may need to check any pop-up blocking software you have installed and add our site to your list of allowed sites.
If your pop-up blocking software is part of a firewall you have installed, please check with the software vendor on how to do this - most will have instructions on their company website. If you are using the software as part of the Microsoft Windows XP operating system, full details can be found on this link:
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I spent a while browsing their help files before posting... I even called them but they say noone else reported a fault.
The site itself is working... I enter my login details and the "account" box pops up with my details, etc.. as it should... but takes a good 5 mins to finish loading (it generally only takes about 20 seconds)... and then when I click my account to do some online banking it times out because the page took so long to load in the first instance. So I don't think it's a popup issue.
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29-10-2006, 21:02
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#27
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Inactive
Join Date: Oct 2006
Posts: 1,604
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Re: Online Banking
Quote:
Originally Posted by Pø†*øƒG ƒÆ’¸LÃÂÂ
Yes... I've tried all that... but it doesn't explain why the same issue occurs on the other 2 pc on the network which didn't visit that site before this week?
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Please check the pop up issue as I have posted above
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29-10-2006, 21:02
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#28
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Inactive
Join Date: Jul 2005
Location: West Midlands, UK
Services: 10meg BY Cable
Posts: 222
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Re: Online Banking
Quote:
Originally Posted by CrC-3rr0r
FYI we are all proxied invisibly.
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Perhaps so... but it's not something I've ever actively changed or needed to.. so I'm not clear how I am meant to "try another proxy".
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29-10-2006, 21:03
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#29
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Inactive
Join Date: Oct 2006
Posts: 1,604
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Re: Online Banking
Quote:
Originally Posted by Pø†*øƒG ƒÆ’¸LÃÂÂ
I spent a while browsing their help files before posting... I even called them but they say noone else reported a fault.
The site itself is working... I enter my login details and the "account" box pops up with my details, etc.. as it should... but takes a good 5 mins to finish loading (it generally only takes about 20 seconds)... and then when I click my account to do some online banking it times out because the page took so long to load in the first instance. So I don't think it's a popup issue.
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Have you called up standardlife and told them of the problems you have been having ?
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29-10-2006, 21:04
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#30
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Inactive
Join Date: Jul 2006
Location: Sutton-In-Ashfield
Age: 47
Services: C#/ASP.NET Web Development
Posts: 3,580
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Re: Online Banking
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