[merged] Returning something back...Questions..

[MovedGoalPosts]

Originally Posted by bbwannabe

and that £7 is the special delivery as well as insurance cover?
EDIT: its just that i figured the cover would be in the regions of hundreds because of the price of the good. But i guess theres no point sending it back and getting nothing in return lol. £7 just seems rather low.

The price of Special Delivery includes the insurance premiums. It may appear low, but then looks at how the costs of postage do ramp up from simple standard letter or parcel post, through recorded delivery to the Special Delevery. Each has its own merits, but overall the royal mail can keep costs effective due to the vast amounts of stuff they do shift, and realistically the proportionately limited number of claims that are made.

[bbwannabe]

ok so 7 bob it is. Cheers all

[bob_builder]

Originally Posted by bbwannabe

and that £7 is the special delivery as well as insurance cover?
EDIT: its just that i figured the cover would be in the regions of hundreds because of the price of the good. But i guess theres no point sending it back and getting nothing in return lol. £7 just seems rather low.

Yes, the £6.55 is special delivery for a package up to 2kg insured up to the value of £250.

[bbwannabe]

Cost me 18.50... just gotta wait and see if i get my money back now. Do they just put the money back into your account or do they send ya a check or summit?.

[MovedGoalPosts]

Originally Posted by bbwannabe

Cost me 18.50... just gotta wait and see if i get my money back now. Do they just put the money back into your account or do they send ya a check or summit?.

That's a lot of money. Was that all postage? It must have been well heavy, and perhaps you went a bit overboard on the protective packaging?

[Salu]

I bought some PC bits early Sept from OEM supplier.

When built the PC was unreliable.

Talked to returns department who asked me to return mobo, cpu, memory and cooler.

I asked about the cost of the return to me and was told to chase it with Customer service. Thought nothing of it because I had done this before with them. I only asked as I had not dealt with this person before.

Tried to claim back the money today and was told that the company does not refund returned items as they have a return to base (rtb) warrantee now. I explained that I had had this done before AND was told when I returned the goodds that I should take it up with Customer services.

They replied that they rarely refund postage nowadays and basically took the attitude of "tough luck....goodbye".

Looking at my rights on the Office of fair trading it says that I do not have to pay for faulty goods to be returned.

You are not legally obliged to return faulty goods to the seller at your own expense, unless you agreed this in advance. If a bulky item is difficult or expensive to return, ask the seller to collect it. This does not apply when you complain about faults after having 'accepted' the goods, or if the goods were a present.

Now, I didn't know this at the time and what defines bulky? Also they could argue that the goods were not yet proven to be faulty, whereas I would say they were.....

Does anyone know where I stand?

[bbwannabe]

lol bubblewrapped it and stuck label on it. The battery itself about 1kilo, and it had some other stuff like two power cables, one of which had no use at all with the battery. I was surprised it cost that much too.

Got sis to take it to the post office cos she passes it coming back home from school. Would it have been fine to use just bubblewrap to send it cos you could see what it was under it or does it need to be closed away.

[SMHarman]

Originally Posted by MovedGoalPosts

That's a lot of money. Was that all postage? It must have been well heavy, and perhaps you went a bit overboard on the protective packaging?

£18.50 is the 2-10kg special delivery rate.

[bob_builder]

Originally Posted by bbwannabe

Cost me 18.50... just gotta wait and see if i get my money back now. Do they just put the money back into your account or do they send ya a check or summit?.

Depends on how you paid originally, if you paid by credit or debit card it will be refunded to your account.

[Tricky]

Not too sure where you would stand especially as the last bit of the Quote:

This does not apply when you complain about faults after having 'accepted' the goods, or if the goods were a present.

I assume you signed for the goods on delivery and therefore does this mean you accepted them? - I know that no one is going to wait around whilst you build the PC and burn test it etc. but depending on the supplier they could get picky?

I personally would try calling back and asking "nicely" to speak to someone in charge explain the situation and ask how you could come to a mutual agreement. I've generally only used SCAN when I've had a return and they send out a courier at their expense to return the goods back to them (albeit it was the courier that damaged them probably in the 1st place)

[MovedGoalPosts]

Originally Posted by SMHarman

£18.50 is the 2-10kg special delivery rate.

Having originally posted the link to the Royal Mail site, you'd think I would have looked at the costs displayed on there

[andygrif]

It is always your job to read the terms and conditions of a sale. Assuming you did this and there was no mention of them arranging to collect faulty items then you would be within your rights to request a refund of the cost incurred in returning them to the company.

I would write a recorded delivery letter to the company secretary asking for a refund of the amount within the next 28 days.

In this letter point out that the items were faulty and you were asked to return them by their representative (name the person you spoke to if possible).

Also point out that at no point was a collection offered to, you were asked to return them.

Add to this a line saying that after taking advice, under distance selling regulations you are not responsible to costs incurred in returning faulty items.

Give them a month to send your money, if they don't then give Trading Standards a call (either your local one or the one local to the company you bought from).

Good luck!

[SMHarman]

Originally Posted by MovedGoalPosts

Having originally posted the link to the Royal Mail site, you'd think I would have looked at the costs displayed on there

Spending £200-300 a month with the royal mail and using smartstamp to do it tends to make you start to remember postage rates.

It's actually cheaper to send something between 5-10k special delivery than first class - go figure.

[MovedGoalPosts]

Originally Posted by SMHarman

Spending £200-300 a month with the royal mail and using smartstamp to do it tends to make you start to remember postage rates.

It's actually cheaper to send something between 5-10k special delivery than first class - go figure.

Thanks but I think I'll decline just this once

[nffc]

Taking a tad , ignore if you want lol...

"Returning something back"- where else would you be returning it? Doesn't make sense.

OK, feel free to give me the treatment, but it's annoying me. Oh and I've just got 50/50 on the spelling test thing on tv.