[merged] Connection Problems PE27 3 (& Cambridgeshire) - Page 8

CherryHintonBlu · 23-08-2004, 23:45

Greetings from downtown CB1...
Jeez, just come back from long weekend away and clearly the cable's been off the whole time (I know, cos my mailbox fills up every few hours). The lights are all happy on my SB3100 and I've rebooted everything, but no connection (thank heavens for this cheapo dialup backup). I guess it's on to TS/CS in the morning.

2||Para · 24-08-2004, 02:41

lmao, good luck with that call m8.Been on there case for 2 weeks,engineer was supposed to phone me to arrange a appointment last Wednesday!

I'm averaging 12 disconnections a day [i know coz Mirc logs them] and still CS say "there is no problem"."We checked you're pings and they are fine".

Great my pings ARE fine,when im connected,the problem is WHEN im connected!

Hope you have some joy though ,as there are a few of us now that haven't got a answer from them yet.

Sipowicz · 24-08-2004, 09:42

After posting my last speed test, the modem went off again! (about 11:15 ish) still off at 9:00 this morning! (I did reboot it, but that does not work and hasn't since this problem started nearly 3 weeks ago!)

Engineer coming Thursday pm.

stuG · 24-08-2004, 17:32

I think it has something to do with spiking on the lines, mine has been stable on new modem all day.

Seems weird perhaps we will get a explanation on what was done.

Sipowicz · 26-08-2004, 14:07

Engineer called today (V prompt and V helpful) he could not understand why the modem was intermittent and why the speed was so awful. He suggested that we swop the modem and take it from there.

I now have a shiney new NTL200 modem and it is going like a steam train! (The cynic in me says "for how long?") Whilst the engineer was registering the new modem, they checked the house address and they still had me down at my old address (funny, the bills always come to the right place!) - now I went through this 3 times before, when I 1st called CS about the problem on the 6th; when I called again on the 15th and again on the 17th - I may have done it again on the 19th!)

All of these problems started when I downgraded from 1mb to 600k, is it a coincidence that the problems started then? If they still had me living at my old house (when I upgraded to 1mb) then somewhere in the process, I have fallen off of the system. I assume that the low speeds that I have been getting are some kind of default setting and that the disconnections happen because the modem should not be registered at this address! (which it should have been when I moved house)

Anyway, all systems go.........

Sipowicz · 26-08-2004, 14:35

Spoke too soon, speed test 30 minutes later gives:

Thu, 26 Aug 2004 13:31:24 UTC
1st 128K took 10891 ms = 12035 Bytes/sec = approx 100 kbits/sec
2nd 128K took 9453 ms = 13866 Bytes/sec = approx 115 kbits/sec
3rd 128K took 8781 ms = 14927 Bytes/sec = approx 124 kbits/sec
4th 128K took 6719 ms = 19508 Bytes/sec = approx 162 kbits/sec

stuG · 26-08-2004, 15:25

My pings are back to the 20-30 mark and little downtime, which is nice.

I shall phone ntl (customer retentions) 2morrow and inform them that I am now happy.

I think the line has been fixed along with some other stuff.

I will be keeping my eye on this anyway.

2old4this · 26-08-2004, 16:36

Anyone near High Wycombe also getting problems or is it only me

Chris W · 26-08-2004, 16:36

Quote:

Originally Posted by stuG

My pings are back to the 20-30 mark and little downtime, which is nice.

I shall phone ntl (customer retentions) 2morrow and inform them that I am now happy.

I think the line has been fixed along with some other stuff.

I will be keeping my eye on this anyway.

If you hear a big bump when you are on the phone, that will be person you are speaking to falling off their chair. Nobody every phones to say that they are happy so good on you

MB