[merged] Connection Problems PE27 3 (& Cambridgeshire) - Page 7

stuG · 20-08-2004, 19:45

Fri, 20 Aug 2004 18:43:12 GMT
1st 128K took 1250 ms = 104858 Bytes/sec = approx 872 kbits/sec
2nd 128K took 703 ms = 186447 Bytes/sec = approx 1551 kbits/sec
3rd 128K took 719 ms = 182298 Bytes/sec = approx 1517 kbits/sec
4th 128K took 703 ms = 186447 Bytes/sec = approx 1551 kbits/sec

seems me speed has gone up

2||Para · 20-08-2004, 20:15

28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
384 kbps DSL
768 kbps DSL
1000 kbps DSL
1500 kbps DSL/T1/Cable Modem
1508.2 kbps YOU

Sipowicz · 20-08-2004, 20:20

My latest:

Fri, 20 Aug 2004 19:18:15 UTC
1st 128K took 10062 ms = 13026 Bytes/sec = approx 108 kbits/sec
2nd 128K took 3375 ms = 38836 Bytes/sec = approx 323 kbits/sec
3rd 128K took 5813 ms = 22548 Bytes/sec = approx 188 kbits/sec
4th 128K took 2172 ms = 60346 Bytes/sec = approx 502 kbits/sec

It's getting quicker, but still nowhere near the 600/750 that it should be!

Sipowicz · 20-08-2004, 20:38

and again.....

Fri, 20 Aug 2004 19:35:17 UTC
1st 128K took 18469 ms = 7097 Bytes/sec = approx 59 kbits/sec
2nd 128K took 7844 ms = 16710 Bytes/sec = approx 139 kbits/sec
3rd 128K took 5390 ms = 24318 Bytes/sec = approx 202 kbits/sec
4th 128K took 57219 ms = 2291 Bytes/sec = approx 19 kbits/sec

mmmmmmmm and they say that there is no problem!

stuG · 20-08-2004, 21:15

Sipowicz, when the engineer called and before he swapped my modem, my line was spiking erratically. This could be the problem you have. Which modem do you have again?.

I would spend a bit of time explaining to tech support the problems are intermittant and point them to this thread. I think you need an engineer to test your line while your present preferable.

Some of the chaps in here I have received help from my well offer in a pm to help you out.

To help prove my case....

I ran a ping to a well known site something like www.yahoo.com
in command prompt

ping www.yahoo.com -t

then... try downloading a BIG file

see what happens to the ping rates my guess is they may say "request timed out"

tell them that might help them understand the problems.

Sipowicz · 20-08-2004, 21:24

stuG, I have the TJ210; I have explained the problem so many times to them, and have suggested that they look at this thread in this forum. The most help I got was last night when the guy at Tech Support suggested that the power on my line is lower than it should be. Nothing at my end has changed other than my request to down speed to the 600/750 service.

I have had just 2 lights on the modem - power and pc. Cable flashes intermittently (every 3 or 4 seconds) and the data light blinks every now and then. When it is working (like now) the speeds are slow, Power, cable and pc lights are "on" and the data light is flashing constantly.

They supposedly tested last Sunday (asked for the mac address of the modem) they got no response and said the modem was dead and arranged for an Engineer to call me with an appointment. I am still waiting for the call (as I am from my call to Tech Supp last night!!!)

2||Para · 20-08-2004, 22:40

Ahhh man,thought my problem was fixed. 4 disconnections since 9pm!

Back on the phone tomorrow.

stuG · 21-08-2004, 00:25

both 2||para and Sipowicz, if you have logs of calls to/from ntl i would seriously call them up, explain your problems and make sure you take nothing less than a engineer call out. [Edit: or a later suggestion]

I backed my call up to customer services explained who I had spoken too and asked them to please ensure a engineer IS booked.

After that I placed a call with customer retentions (the people who when you want to kill the BB service, armed with your call logs and reference numbers (they keep notes as well in TS, this also they can read and proves your case), explain your situation to them and they will a) push this forward as well and/or b) you can talk turkey about getting some form of renumeration package..

Beware retentions is monday-friday 9-5.

I wish I could have suggested 1 thing to them, I would swap the modem and all they have to do is get it to me, and i would have called with the new mac address. (this will mean you WILL get a new ip).

Hope some of this proves useful, pm me and I can explain a little more how and what I did.

stuG · 21-08-2004, 12:29

I keep getting timeouts although not anywhere near as bad as before and the problem is reduced and able to be livable with.

If it gets worse I will place a call to TS. As it is far more stable than yesterday.

2||Para · 21-08-2004, 13:52

I've spoken to them already twice this week.Last convo assured me the problem was fixed and i would have no further problem!

After being diverted from Dept to Dept i finally found out the reason why the engineer had not even phoned me.Apparently part of NTL that deals with such things was flooded and i would be contacted soon.

If i dont hear anything by Tuesday then i will be seeking renumeration.

stuG · 21-08-2004, 14:30

Why tuesday ... lol

2||Para · 21-08-2004, 15:03

Ill be in Glasgow Monday and cant be bothered to sit on the phone for a hour telling them the problem is still occuring

stuG · 21-08-2004, 15:26

not only one mate.. im off to east kilbride

Sipowicz · 23-08-2004, 00:17

It came back on on Saturday, at full pelt (750) went off again Saturday night. In the meantime, I get a call from the "Engineer" he could only get to me on Thursday pm! Bacck on again now, don't know since when (last checked around 21:30; it wasn't on then!) How long will it last?

Off for a speed check.....

Sipowicz · 23-08-2004, 23:00

Tonights speed test:
Mon, 23 Aug 2004 21:13:00 UTC
1st 128K took 6281 ms = 20868 Bytes/sec = approx 174 kbits/sec
2nd 128K took 6344 ms = 20661 Bytes/sec = approx 172 kbits/sec
3rd 128K took 10031 ms = 13067 Bytes/sec = approx 109 kbits/sec
4th 128K took 8469 ms = 15477 Bytes/sec = approx 129 kbits/sec

mmmmmmmmmmmm not looking good! I have saved all of the speed tests to show to the engineer when he calls on Thursday!