[merged] Connection Problems PE27 3 (& Cambridgeshire)

[Sipowicz]

Did a speed test before signing off last night, I was reaching the heady speeds of 62kbs on my 600/750k service...... wow thank you NTL. Where did I leave the number for Sky and BT.......?

[2||Para]

Spoke again to NTL CS. another hour on the phone later a engineer is going to call and change my modem?Asked them why they deny having a problem in this area and reply was " because we dont have a problem in that area"

Showed them this thread,2 minutes later the Engineer was being arranged


The power of the forum eh!!!!

If this cures my problem ill let you St Ives muppets know about it ok.

Poxy Music box

[stuG]

My engineer is booked for friday, I'll take a stab they piggy backed yours onto same day.

[Sipowicz]

Still decriptly slow in my bit of St Ives! Going to give CS another call!

[Sipowicz]

These are the results of my last 2 speed tests; I am supposed to be on 600/750K:


Wed, 18 Aug 2004 00:49:34 UTC
1st 128K took 25658 ms = 5108 Bytes/sec = approx 42 kbits/sec
2nd 128K took 17220 ms = 7612 Bytes/sec = approx 63 kbits/sec
3rd 128K took 27033 ms = 4849 Bytes/sec = approx 40 kbits/sec
4th 128K took 13298 ms = 9857 Bytes/sec = approx 82 kbits/sec


To repeat this test from the source server click here.

To repeat this test from a web proxy cache (if present):

- in Internet Explorer for Windows:
- click "Back"
- pull down "Tools" menu, select "Internet Options"
- click on button "Delete Files..."
- click OK, click OK
- click "Forward"

- in Netscape:
- click "Back"
- pull down "Edit" menu, select "Preferences"
- expand "Advanced"
- select "Cache"
- click on button "Clear Disk Cache"
- click OK
- click "Forward"

Wed, 18 Aug 2004 17:28:00 UTC
1st 128K took 33000 ms = 3972 Bytes/sec = approx 33 kbits/sec
2nd 128K took 17218 ms = 7612 Bytes/sec = approx 63 kbits/sec
3rd 128K took 13032 ms = 10058 Bytes/sec = approx 84 kbits/sec
4th 128K took 11031 ms = 11882 Bytes/sec = approx 99 kbits/sec


To repeat this test from the source server click here.

To repeat this test from a web proxy cache (if present):

- in Internet Explorer for Windows:
- click "Back"
- pull down "Tools" menu, select "Internet Options"
- click on button "Delete Files..."
- click OK, click OK
- click "Forward"

- in Netscape:
- click "Back"
- pull down "Edit" menu, select "Preferences"
- expand "Advanced"
- select "Cache"
- click on button "Clear Disk Cache"
- click OK
- click "Forward"

[christoph]

Originally Posted by stuG

Sipowicz, if the area is st ives i'd be interested in a little infomation to help me collect and relay to the my contacts i have been dealing with as to what the issue could be...

StuG, I am also a stones throw away from the Rainbow. Reported the fault to NTL on 16th Aug.Was told by Charles at NTL that there was indeed a fault in my area. Since the 16th my BB connection has been fixed. Touch wood!!

[stuG]

christoph, any idea if it was just fixed on its own or did an engineer attend?.

[christoph]

I was told that an engineer did not need to attend and that NTL could look into the problem remotely.
They also tested my cable modem while i was on the phone and the techie chap said my signal was fluctuating outside the specified limits!? That was on Monday morning approx 10am.
When icame home from work that evening my BB connection was ok, and has been since.

[stuG]

Thats cool, at least you are sorted.

[stuG]

Well there is definately a problem in the area, NTL may not admit it, the techies may say the network is good but there is something wrong.

Some people offer to help and you pm them and nothing happens, they do not even read you message, even though they asked YOU to pm, the whole thing is leaving me jaded.

I am just going to wait until this engineer comes, if my connection is fixed then fine I will report that to here, else do not expect another response as the modem and anything connected to NTL will be packaged up and sent back and NTL can attempt to get there money for a service that they have not provided me with.

[2||Para]

Just been to my bro inlaws Stug, he has exact same probs as me and is 1/2 mile up the road. His MSN messenger stops for no apparent reason,Mirc and Counter-Strike do exactly the same thing.He is calling NTL 1st thing in the morning.

[2||Para]

sipowicz my pings and dl rate are fantastic:

28.8 kbps dial-up
33.6 kbps dial-up
53.3 kbps dial-up
56 kbps ISDN
128 kbps ISDN
384 kbps DSL
768 kbps DSL
1000 kbps DSL
1500 kbps DSL/T1/Cable Modem
1507.7 kbps YOU

It's just a case of staying connected long enough to use it

[Sipowicz]

After my last post it went off again; just came back on (was watching Kill Bill Vol2 and Norton informed me that it has updated itself!!!) I did try tringing BB Tech Supp, but could not wait forever; they have a recorded message stating that several areas (PE27 included) are having problems - Luton to Enfield as well. This latest "fix" seems to be at a better speed. What does worry me however, is that on Sunday I was told by BB TS that it was a modem problem, but Monday evening it is back on line (albeit for a little over 24 hrs)

I am going to do a speed scheck and will post the results.....

[Sipowicz]

This seems better:

Wed, 18 Aug 2004 22:02:57 UTC
1st 128K took 1594 ms = 82228 Bytes/sec = approx 684 kbits/sec
2nd 128K took 1453 ms = 90208 Bytes/sec = approx 751 kbits/sec
3rd 128K took 1437 ms = 91212 Bytes/sec = approx 759 kbits/sec
4th 128K took 1485 ms = 88264 Bytes/sec = approx 734 kbits/sec

The call to Sky will wait a little longer.......

[2||Para]

Does youre internet drop for no apparent reason then come back online after 30 seconds or so?

CS reckon i have a faulty modem [hard to believe but there you go] and are sending a engineer to replace it. Problem is i am 99% sure it isn't the modem as all this started with the speed increase.

We will wait and see though. Glad you're dl rate is sorted though