[merged] Connection Problems PE27 3 (& Cambridgeshire) - Page 2

2||Para · 14-08-2004, 01:42

cool 3rd dcon from net since post. ran virus chech,noting.rebooted modem [4times] nothing
joined a game was in 3 mins Warning Connection To Server bla bla

stuG · 14-08-2004, 10:51

Hi, Im having a problem also. I have been offline pretty much for 8 days so far. All you can do is Report the fault to ntl and be polite and do not take TS as a final answer get CS involved too.

stuG · 14-08-2004, 10:53

Finally got NTL faults ring me up, I have got an engineer booked for friday coming, this will mean i will be into my 3rd week of a unusable service.

I have made an agreement with NTL to get a credit for this lack of service plus more compensation in the form of free service effective from when service is fixed.

Chris W · 14-08-2004, 12:07

StuG, if you send me the mac address of your cable modem and your postcode i will have a look and see what the problems are here- as you have an engineer booked already this will just be to see why there were problems with the request going through in the first place.

All of the modems that are used on the ntl network can easily support 1.5mb from the original 3com CMX's to the current Ambit, so there would be no need to swap modems as a result of the speed upgrade. And Zeph, you are correct- it is only the PACE set top boxes that need to be swapped for Samsung boxes to receive the speed upgrades, stand alone modems are perfectly suitable for the upgrade.

MB

EDIT: oh and both the faults department and engineers do work saturdays- the network maintainence teams are working 24/7 as well

Chris W · 14-08-2004, 12:10

2||Para, if you PM me the mac address of your modem and your postcode and house number i will have a look at your connection on monday and make sure there are no individual/ local issues

MB

2||Para · 14-08-2004, 13:22

PM on its way thankyou.

Ignition · 14-08-2004, 13:53

Monsieur if you give me an IP address I'll have a mooch at this and let you know how it looks.

stuG · 15-08-2004, 00:01

Monkeybreath, Indeed they make work weekends but apparently the Faults team do not, and that is my issue. Repeatedly told by TS/CS they don't infact some charmed life as they finish at 4:30pm. So maybe somebody needs a kick up the rectum. FYI its the cambridge office, this may not have any bearing on the facts or it may do. Also TS/CS tried to ring them only after being on hold was I told this.

I thank you for your assistance I would love to take it on board if you do not mind I will pm the mac address.

It is not an outright problem as the first 5 days of my issue, I will be happy to issue my account number et cetera which will enable you to see the account notes etc and get aquinted with the messages. The Main problem is whenever I actually start to do anything with it eg browse and download, have been trying to get XP SP2 for instance.

The modem request was as a result of a few people suggesting this, also it was the initial diagnosis from TS to replace it. So why the request was made.

I will probably be a very happy duracell if this can be fixed.

2||Para · 15-08-2004, 01:13

ip is ***.***.***.*** (Mod Edit Stuartbe - IP Address Removed)

its getting worse now and i cant figure out why.No new downloads,no software conflicts etc.

Any help would be great thankyou

carlingman · 15-08-2004, 04:13

Quote:

Originally Posted by 2||Para

ip is removed for the beneift of my post

its getting worse now and i cant figure out why.No new downloads,no software conflicts etc.

Any help would be great thankyou

Para use the PM function at the bottom of justanothern00bs post and send him the IP Address that way.

Not a good idea to post your IP Address on a public forum.

Hoping a passing Mod will asterisk out like i have.

2||Para · 15-08-2004, 16:08

noob alert

thx m8

christoph · 15-08-2004, 18:42

StuG, have just seen this thread. My BB connection is also intermittent since Fri 6th Aug. I live in Postcode PE27 6.
I have Ambit SACM at 750m and the sync and rdy leds frequently are unlit.
Havnt had time to phone CS, will do so on Monday!

stuG · 15-08-2004, 20:04

chistoph, if you pm me ip i can prolly work out what setup ur on, help track this sucka down.

Tezcatlipoca · 15-08-2004, 21:20

I don't see what will be achieved by christoph PMing you his IP...

A better bet would be for him to PM his MAC address & postcode to monkeybreath - who works for ntl Tech Support.

stuG · 16-08-2004, 07:27

Matt, try this for size I could be wrong..

My problem, UBR 1 cable 5
2||para problem, UBR 1, cable 3

trying to build a pattern and help the peeps in TS.

hope you understand my maybe misguiding reasoning