1Mbit price reduction

[scrotnig]

Originally Posted by td444

I agree with this, and will be showing NTL the door come september. Since I joined, they increased the price within the 12 month contract to £37.99 , which is my door out of rip-off-ville.

Hell, If I was NTL with the control and power over my own network, I would do more to differentiate myself within the market along time ago - this 50% speed increase should have been the case a year ago when ADSL started to make a threat!

Instead, they shave off a few £ off BT's equivalent and get away with it.

I personally cannot wait till Bulldog with C&W's support get LLU moving across this country! So far LLU in Central London has gone down very well. That'll show them...

Forgive me if I misread your post, but if you're still going to be inside the 12 months contract in September, then you won't be able to use the price rise as a get out clause.

This clause states that you muct notify ntl within 30 days of the price rise taking effect, that you don't accept it and want out of your contract. After that, you're deemed to have accepted it.

Just looked at my copy of the t&c's.

20.Cancellation rights.

20.i; If we increase our charges you may give us one month's notice to cancel those services in respect of which the charges have increased irrespective of whether the minimum period in respect of those services has expired.During that notice period those increased charges will not apply to you.



So looking at the above, if I had purchased BB in january this year, because they have increased the price of BB in june this year, although it is only 6 months into the contract, I take it I can cancel?
Correct me if wrong, just my interpretation of the t&c's.

[stingray]

Originally Posted by arcamalpha2004

So looking at the above, if I had purchased BB in january this year, because they have increased the price of BB in june this year, although it is only 6 months into the contract, I take it I can cancel?
Correct me if wrong, just my interpretation of the t&c's.

That's what it says.

[td444]

Originally Posted by Mark B

Forgive me if I misread your post, but if you're still going to be inside the 12 months contract in September, then you won't be able to use the price rise as a get out clause.

This clause states that you muct notify ntl within 30 days of the price rise taking effect, that you don't accept it and want out of your contract. After that, you're deemed to have accepted it.

I've had no written confirmation from NTL themselves. Even thou im aware of it. That should do it.

[scrotnig]

Originally Posted by td444

I've had no written confirmation from NTL themselves. Even thou im aware of it. That should do it.

I can tell you now, it won't. Without a shadow of a doubt.

There was a 'window' in which early disconnections due to price rises could take place. That's long since passed, and I can virtually guarantee they won't let you do it. Sorry.

[scrotnig]

Originally Posted by arcamalpha2004

Just looked at my copy of the t&c's.

20.Cancellation rights.

20.i; If we increase our charges you may give us one month's notice to cancel those services in respect of which the charges have increased irrespective of whether the minimum period in respect of those services has expired.During that notice period those increased charges will not apply to you.



So looking at the above, if I had purchased BB in january this year, because they have increased the price of BB in june this year, although it is only 6 months into the contract, I take it I can cancel?
Correct me if wrong, just my interpretation of the t&c's.

You are correct, however there is also a piece which makes it clear that there is a time limit on this get-out clause, you have to notify ntl in writing within a set period of the change taking places, I *think* it is 30 days. I will check next time I am in.

In all cases, that period has now expired and the company are not obliged to allow early disconnections as per that clause.

Also bear in mind that if your TV's gone up and you have all three services, you can only be allowed out of the TV part, not the others. In other words, they'll only release you from any parts of the service that have actually increased.

I think the piece you refer to is:


20.ii; If we significantly reduce the content of the services you may terminate this agreement by giving us one months notice in writing within 30 days of such change irrespective of whether the minimum period in respect of such services has expired.
What td444 is on about is the price increase, this is dealt with in 20.i this clause does not give any time deadline the notice must be produced by the cancelling customer.

[td444]

Originally Posted by Mark B

I can tell you now, it won't. Without a shadow of a doubt.

There was a 'window' in which early disconnections due to price rises could take place. That's long since passed, and I can virtually guarantee they won't let you do it. Sorry.

Oh well, ill leave it on 150k whilst im at uni then :-) Only reason it needs disconnecting tbh.

[td444]

Originally Posted by arcamalpha2004

I think the piece you refer to is:


20.ii; If we significantly reduce the content of the services you may terminate this agreement by giving us one months notice in writing within 30 days of such change irrespective of whether the minimum period in respect of such services has expired.
What td444 is on about is the price increase, this is dealt with in 20.i this clause does not give any time deadline the notice must be produced by the cancelling customer.

Nice :-) that'll save my household a few pennies whilst at uni.

[Teccie]

Originally Posted by Neil

There isn't going to be a 1 meg and a 1.5 meg service-the 1 meg service will become 1.5 meg following the speed increase.

I know that nor did i say there was going to be 2 services, i merely suggested that if would be a good way forward for NTL... suggest u re-read

[Neil]

Originally Posted by Teccie

I know that nor did i say there was going to be 2 services, i merely suggested that if would be a good way forward for NTL... suggest u re-read

Ok, I will!

Originally Posted by Teccie

Indeed it is - as i said at the time when the price was first increased.. they If ntl are clever enough, they will keep the 37.99 for the new 1.5mbit, and price the 1mbit @ £29.99, although even them prices will be forced down in the non to distant future....

It still seems to me that you are suggesting a price point for 2 upcoming ntl BB tiers (1 meg & 1.5 meg), but either way I was just clarifying the situation regarding the suggestion that you made re the pricing of the '2' products.

[Charlie_Bubble]

Originally Posted by Teccie

I know that nor did i say there was going to be 2 services, i merely suggested that if would be a good way forward for NTL... suggest u re-read

Your post does imply there will be a 1meg and a 1.5 meg tier.

[Graham F]

Originally Posted by arcamalpha2004

I think the piece you refer to is:


20.ii; If we significantly reduce the content of the services you may terminate this agreement by giving us one months notice in writing within 30 days of such change irrespective of whether the minimum period in respect of such services has expired.
What td444 is on about is the price increase, this is dealt with in 20.i this clause does not give any time deadline the notice must be produced by the cancelling customer.

I think you will find it does

20. Cancellation Rights

You may cancel the Services without penalty in the following circumstances:-

(i) if We increase our Charges You may cancel those Services in respect of which the Charges have increased by giving Us one month's notice in writing within 30 days of the earlier of:

(a) such price increase being notified to You under Condition 6.2; or

(b) the date of your first bill following such price increase, irrespective of whether the minimum period in respect of those Services has expired. If You cancel Services under this Condition, the increased Charges relating to those Services will not apply to You

Taken form ntl Terms and Conditions

good to see you back Neil

Hiya scoob, I think you misread my post, 20.i of the t&c's, does not require the user to write in or contact them within 30 days of the price increase, where the " within 30 days of such change " comes in to it's own is in 20.ii, where this is in respect of NTL significantly reducing the content of the services.

Maybe, looking at my post again, it was partly my fault the way I put it across :o

[Graham F]

Originally Posted by arcamalpha2004

Hiya scoob, I think you misread my post, 20.i of the t&c's, does not require the user to write in or contact them within 30 days of the price increase, where the " within 30 days of such change " comes in to it's own is in 20.ii, where this is in respect of NTL significantly reducing the content of the services.

Maybe, looking at my post again, it was partly my fault the way I put it across :o

sorry, but 20.i of ntls t&c's does require you to give ntl one months notice within 30 days of any such increase.

If not can you please explain to me what the text in bold below means

if We increase our Charges You may cancel those Services in respect of which the Charges have increased by giving Us one month's notice in writing within 30 days of the earlier of: