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The story so far:::The chap Iâ₠¬ÃƒÆ’¢â€žÂ¢m trying to help regain lost icons , email folders and the missing taskbar by remote assistance has finally happened so please give yourselves a big pat on the back. I did try to get him to download VNC but in his words and one hour later he could not find the file to install so we had another go with XP and it worked first time that was after he had given permission for Outlook to use itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s address book (this is why I never got his first email Dâ₠¬ÃƒÆ’¢â€žÂ¢oh) but alls well that ends well as he now has a taskbar, icons and email folders all in the right place. Thanks again for all your help
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would i?! 
