remote assistance within XP
 

Has anybody tried to use the remote assistance within XP? I setup a request on another personââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s computer using the email option. The email never arrived in my inbox but the host computer is now reporting that it has people logged on??? When he tries to shut down windows. We both have Norton firewall 2004 running which has not asked do you want to allow this computer.



Does XP have to have messenger running to use this option? As I have disabled it from loading on both computers

Re: remote assistance within XP
 

I've only done this succcessfully once, and that was with me being the recipient (client) of a request actioned through messenger.

I know that XP Pro has ways of connecting remotely to another computer, but that effectively uses Windows Terminal Services on the remote PC. That can be accessed Start menu > programs > Accessories > Communications > Remote Desktop Connection. It will only allow a connection (and this might only be a feature of XP Pro?) if the My computer > properties > remote is set correctly. I suspect that this method is a red herring for you as it is more suited to admin of an office network.

I would be concerned about the firewalls. It may prevent this running, unless you have permissions set correctly. Firewalls are designed to stop incoming requests for things that can take over your PC, and good ones will also block outgoing communications from unexpected programs.

Re: remote assistance within XP
 

why not use something like ultra VNC?

Re: remote assistance within XP
 

Whats "ultra" VNC? We use VNC all the time at work (on about 3000 pcs) and its very good,

Cheers

Re: remote assistance within XP
 

Further info we are both on the home ed of XP (I know its only a toy but Im a poor plumber) I got the other chap to allow norton firewall to make the conection, but the email has never arrived in my inbox, he used my NTL addy. I will try again using another email account and make sure I have the terminal service enabled, but that should not have stopped the email from being deliverd. He has lost his task bar and the icons that were on the quick launch bar are dotted around his desktop D'oh back to work so I may one day afford the pro ver

Re: remote assistance within XP
 

I think you may have to open outlook and press send and recieve. For some reason they just sit in the outbox on my machine!

Re: remote assistance within XP
 

Doesn't windows remote assistance use port 135?? (haven't used it myself so can't be sure)

If so, then port 135 is blocked on the ntl network which is why you are having the problems.

Try installing tight VNC on both computers and letting the firewall allow the program to connect, then you should be able to access remotely.

MB
MB

Re: remote assistance within XP
 

Think its linked to windows messenger since I had it disabled at one point and remote assistance would not start without it. Try enabling it and maybe look into using messenger to launch the session?

Re: remote assistance within XP
 

its like VNC. Just better lol. Never tried it... i tried tightVNC before using Ultra VNC.
http://ultravnc.sourceforge.net/
Get the server software (usually comes with viewer too).
Install it on the computer you want to control.
Go to the options and change the password.
Install the viewer software on the computer you want to operate from.
On the remote computer, hover over the system tray icon of the program's. It should show you the ip if your connected to the net.
On the viewer software just enter this, and then press enter.
The enter the password and wham.

You might want to choose the other configurations if its on a slow connection.

Re: remote assistance within XP
 

screenshot of ultraVNC. Ive scaled the window down to 80% of its full size.

Re: remote assistance within XP
 

Thanks for the replies, regarding ultraVNC is it quite easy to setup as the other computer user is 71 years young and has had a puter for only two weeks, it's taken him that long to loose most of his icons and taskbar D'oh. Regarding loading VNC on my PC I have just had two weeks of sorting another problem (web site viewing prob) and I have just got my PC back after a format C: and a full re-load so could some nice person tell me, is the prog in two parts which has to be loaded on each puter or do you just download the same link for both puters???? And is it dead easy to setup :dunce:

Re: remote assistance within XP
 

http://prdownloads.sourceforge.net/u...p.exe?download
http://users.skynet.be/cantincrode/r...C11-driver.zip

Ive included screenshots of what you need to do to access the password area, and what settings you will need and generally what it will look like.

Just download the first one for yourself. And for the computer you want to control, download them both. The first link is to the main program itself, but the second one is for a program that disables the hardware acceleration when VNC is in use. It helps to speed up performance when viewing through the program. Without it it has a lag of a second or so depending on connection type. When installing the first link, the program gives you a choice of installing the server or the viewer or both. In your case you only need viewer, and they need server.
Person on remote computer:
Now as long as they are connected to the net, just move the icon over the system tray icon (no right clicking, just hover) and it will show an ip address. If computer is part of a network it might show two IPs, (network ip being the 192.xxxxx.xxx.x).. You need to use a non-network IP...this will change depending on what kind of connection you have. Dialups usually have a new IP everytime they redial, cable doesnt have this problem as much in my case, maybe a year later. They need to give you their IP address, so you can contact them. Now that you know the IP number, you start up the viewer. But before that, the person needs to put in a password. Shown in step 1 and step 2 and you might want to uncheck the x11 connection box if you have connection problems. I suggest you tick it off soon as possible. You will also need this password too.

Now start the viewer on your end.(step 3).

Enter the given ip address, press enter to proceed to step 4, enter password and you should be connected. Assuming their firewall is given access you should see step 5.

Try installing it on your computer and see how it works and looks like.

Please note that the speed of what you see and what the other person sees will have a lag, which will be effected by speed of connection. By choosing dialup configuration, the quality will be poor because it is compressed heavly to cope with the limited bandwidth. If you and they both have broadband there should only be a very small lag.

Let me know if you want to know something else.

Re: remote assistance within XP
 

Terminal services ( remote assistance ) uses port 3389 m8 so a blocked port is not going to be the problem.

My money is on the firewall configuration.

Re: remote assistance within XP
 

I stand corrected... and bow to your superior knowledge :nworthy: :p:

Re: remote assistance within XP
 

* Waits for MB to call the network bods and lock out my ip * :D