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This proves people do care at NTL whatever any of you lot say. I gave Bill C (off this site) a call this morning and he came out this afternoon and has sorted out all the signal problems we had been having.
I had thought that the signal had been fixed yesterday when the crew came out and fitted us with an RG11 cable and RG6 cable but in-fact the signal was still very low/practically none existent. So first off he sorted out the signal problems which hopefully in turn will hopefully end the problems with the STB I had been having. If not he has offered to come and sort it out for me.
You can not get better customer service than this. I never got any treatment from staff at BT like this and I know people high up there.
This proves people do care at NTL whatever any of you lot say. I gave Bill C (off this site) a call this morning and he came out this afternoon and has sorted out all the signal problems we had been having.
I had thought that the signal had been fixed yesterday when the crew came out and fitted us with an RG11 cable and RG6 cable but in-fact the signal was still very low/practically none existent. So first off he sorted out the signal problems which hopefully in turn will hopefully end the problems with the STB I had been having. If not he has offered to come and sort it out for me.
You can not get better customer service than this. I never got any treatment from staff at BT like this and I know people high up there.
When I was the first public triallist for CM in north-west it didn't work! Bill offered to come to my house to fix ..... but then by magic it started working.
Services: The wonders of Sky TV BT line and Aquiss.net ADSL cable dies on 5th RIP VM.
Posts: 4,004
Re: Bill C = Big Thanks!
I would also like to thank Bill for working to sort my problem out. I know he has a tough time sometimes getting things sorted when he needs to go through NTL managers for the area. But with Bill working as a go between the customer does have a chance to get the internet working at its best.
Keep up the good work Bill I vote you should suggest what the MDs next bonus gets spent on as the MD hasn't earnt it this time..
I would also like to thank Bill for working to sort my problem out. I know he has a tough time sometimes getting things sorted when he needs to go through NTL managers for the area. But with Bill working as a go between the customer does have a chance to get the internet working at its best.
Keep up the good work Bill I vote you should suggest what the MDs next bonus gets spent on as the MD hasn't earnt it this time..
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Bill C = Big Thanks!
