Bill C = Big Thanks!
 

This proves people do care at NTL whatever any of you lot say. I gave Bill C (off this site) a call this morning and he came out this afternoon and has sorted out all the signal problems we had been having.



I had thought that the signal had been fixed yesterday when the crew came out and fitted us with an RG11 cable and RG6 cable but in-fact the signal was still very low/practically none existent. So first off he sorted out the signal problems which hopefully in turn will hopefully end the problems with the STB I had been having. If not he has offered to come and sort it out for me.



You can not get better customer service than this. I never got any treatment from staff at BT like this and I know people high up there.



Thanks once again mate!

:)

Re: Bill C = Big Thanks!
 

Yes we know that there is staff who care at NTL we never doubted that at all and thanks Bill C. :)

Re: Bill C = Big Thanks!
 

Anytime only doing my job :)

Re: Bill C = Big Thanks!
 

When I was the first public triallist for CM in north-west it didn't work! Bill offered to come to my house to fix ..... but then by magic it started working.

He must have friends in very high places :angel:

Re: Bill C = Big Thanks!
 

I would also like to thank Bill for working to sort my problem out. I know he has a tough time sometimes getting things sorted when he needs to go through NTL managers for the area. But with Bill working as a go between the customer does have a chance to get the internet working at its best.


Keep up the good work Bill I vote you should suggest what the MDs next bonus gets spent on as the MD hasn't earnt it this time.. ;) :angel:

Re: Bill C = Big Thanks!
 

Now that could be fun ;)

Re: Bill C = Big Thanks!
 

quite agree Bill C is one of the most customer focused people in NTL.

He is the Man