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Error IS001
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Old 17-05-2004, 00:19   #1
c0n0r
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Error IS001

Hi. Since I got ntl digital installed over a month ago the Interactive hasnt been working and everytime I try it to check if its fixed yet ( ) I get the IS001 error. I searched about for any information on it but theres nothing on here. live in Belfast if that helps.

Ive seen threads on here about interactive not working for another month or so but then there are threads about Eurovision interactive etc and I was wondering if mine is meant to be working? Cheers.
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Old 17-05-2004, 08:28   #2
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Re: Error IS001

Quote:
Originally Posted by c0n0r
Hi. Since I got ntl digital installed over a month ago the Interactive hasnt been working and everytime I try it to check if its fixed yet ( ) I get the IS001 error. I searched about for any information on it but theres nothing on here. live in Belfast if that helps.

Ive seen threads on here about interactive not working for another month or so but then there are threads about Eurovision interactive etc and I was wondering if mine is meant to be working? Cheers.

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Old 17-05-2004, 09:09   #3
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Re: Error IS001

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Originally Posted by Bill C
What Area are you in ?
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Originally Posted by c0n0r
.....I searched about for any information on it but theres nothing on here. live in Belfast if that helps.
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Old 17-05-2004, 09:13   #4
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Re: Error IS001

IS001 normally means that you don't have the Interactive entitlement on your digital account, you need to speak to CS to get it added if its not on.
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Old 17-05-2004, 09:36   #5
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Re: Error IS001

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Originally Posted by Pem
Thanks saved me from doing that :pp
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Old 17-05-2004, 09:37   #6
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Re: Error IS001

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Originally Posted by the jackel
IS001 normally means that you don't have the Interactive entitlement on your digital account, you need to speak to CS to get it added if its not on.
Cheers mate Ill have to get that sorted today
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Old 19-05-2004, 19:20   #7
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Re: Error IS001

Forgot to say cheers for your help. Getting it sorted has also made the guide come up instantly. The two wouldn't be linked would they? Before when I pressed the Guide button, 'Please Wait...' would come up for a few seconds and then the guide would appear but now it comes up straight away.
It also reaffirms my faith that bad ntl cs only happens to other people Every time Ive phoned them up they have been helpful and sorted my query out very quickly!
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