Error IS001
 

Hi. Since I got ntl digital installed over a month ago the Interactive hasnt been working and everytime I try it to check if its fixed yet (:dunce: ) I get the IS001 error. I searched about for any information on it but theres nothing on here. live in Belfast if that helps. :)

Ive seen threads on here about interactive not working for another month or so but then there are threads about Eurovision interactive etc and I was wondering if mine is meant to be working? Cheers.

Re: Error IS001
 

What Area are you in ? :)

Re: Error IS001
 

:D

Re: Error IS001
 

IS001 normally means that you don't have the Interactive entitlement on your digital account, you need to speak to CS to get it added if its not on.

Re: Error IS001
 

Thanks saved me from doing that ;) :pp :D

Re: Error IS001
 

Cheers mate Ill have to get that sorted today :tu:

Re: Error IS001
 

Forgot to say cheers for your help. Getting it sorted has also made the guide come up instantly. The two wouldn't be linked would they? Before when I pressed the Guide button, 'Please Wait...' would come up for a few seconds and then the guide would appear but now it comes up straight away.
It also reaffirms my faith that bad ntl cs only happens to other people :D Every time Ive phoned them up they have been helpful and sorted my query out very quickly!