NTL think that they own this site ?????????

[ian@huth]

Some time ago when NTL decided that they would not bring the dotcom site back I filled in a complaint form on the ntlworld.com site expressing my views on the closure and also the fact that NTL prices were becoming uncompetitive.

Today I have just received a call from Catherine in Customer Liason in Nottingham who wanted to talk to me about the complaints.

On the pricing of NTL services she said that their market research showed NTL products to be very competitively priced and where else could I get broadband for £8 a month. I told her that this was only a special offer given to me by their retention department and that it was soon to expire and that I would then look at their pricing and move my telephone and broadband to other suppliers if it was beneficial to me.

The next bit was the killer though. She said that nthellworld had been temporarily closed under review but was now back. As I was sat at my computer at the time I immediately clicked on the dotcom link and got the usual holding page. I told her that I had just tried to access the dotcom site and it wasn't back. She then said that it wasn't dotcom but nthellworld.co.uk. When I told her that .co.uk wasn't owned by NTL she said that it was and would check with someone else. She put me on hold and then came back with the story that whilst nthellworld.co.uk was run by someone else on NTLs behalf it was still owned by NTL. Another session on hold whilst she spoke to yet another person resulted in her coming back and saying that they still thought that .co.uk was owned by them and she would email me later when she had checked further.

Something about posterior and elbow springs to mind.

[paulyoung666]

typical ntl



scary when they cant even get this right

[grahamj]

NOOOOOOOOOOOOOO

please dont let them try n take this site

[Avatar]

they cant....we would only be able to view it 50% of the time *cough*

[Ben]

BS BS BS BS.....

Although not suprising - she is probably getting mixed up between sites because .co.uk will never be owned by NTL

[etccarmageddon]

Ian - this site has been sold to NTL. I thought you knew?



This is their new customer service protal!

[Richard M]

Originally Posted by ianathuth

The next bit was the killer though. She said that nthellworld had been temporarily closed under review but was now back. As I was sat at my computer at the time I immediately clicked on the dotcom link and got the usual holding page. I told her that I had just tried to access the dotcom site and it wasn't back. She then said that it wasn't dotcom but nthellworld.co.uk. When I told her that .co.uk wasn't owned by NTL she said that it was and would check with someone else. She put me on hold and then came back with the story that whilst nthellworld.co.uk was run by someone else on NTLs behalf it was still owned by NTL. Another session on hold whilst she spoke to yet another person resulted in her coming back and saying that they still thought that .co.uk was owned by them and she would email me later when she had checked further.

Oh my god.
I can tell you now that it isn't owned by NTL or run on their behalf (despite the amount of people who email us, ignoring the message all over the Contact page, with technical/billing problems thinking that we are actually NTL).

[ian@huth]

Originally Posted by etccarmageddon

Ian - this site has been sold to NTL. I thought you knew?



This is their new customer service protal!

are you or

The amazing thing is that they must be improving because this is the first time that anyone has actually replied to any email or webform that I have sent.

[ian@huth]

Didn't take them too long to realise their mistake, just received this email.

Further to our telephone conversation may I confirm that the website
NTHELLWORLD.COM, will not be re-launched which is due to ntl launching the
online customer service. You may find this service on www.ntlhome.com,
where you are able to express your views regarding ntl Home or any other
comments you may have.

Kind regards.
Kathryn

[grahamj]

well thats a relief

[etccarmageddon]

Originally Posted by ianathuth

are you or

the one on the left!

[Frank]

lol absolute classic ntl

I haven't laughed so much in months

[Russ]

We all know there are many great NTL employees who do a great job in helping customers with their problems but this just goes to show that no matter where you go, no matter where you hide, there will always be the good old NTL muppet.

In recognition of this we (actually, just myself ) at Nthellworld have decided to form this tribute.

All together now.....

Itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s time to play the music.
Itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s time to light the lights
Itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s time to meet the Muppets on the Muppet Show tonight.

Itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s time to put on makeup.
Itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s time to dress up right
Itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s time to raise the curtain on the Muppet Show tonight.

Why do we always come here
I guess weâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢ll never know
Itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s like a kind of torture
To have to watch the show

And now letââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s get things started
Why donââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t you get things started
Itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s time to get things started
On the most sensational, inspirational, celebrational, Muppetational

This is what we call the Muppet Show!

[threadbare]

most of your commets seem a little unfair. you cannot expect all ntl associates to know the comming and goings of websites on the internet.

edit: it is a simple mistake to make. as easy as thinking ntl think they own the site just because an employee thought so

[br3ach]

Originally Posted by threadbare

most of your commets seem a little unfair. you cannot expect all ntl associates to know the comming and goings of websites on the internet.

edit: it is a simple mistake to make. as easy as thinking ntl think they own the site just because an employee thought so

Well said