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Old 01-12-2003, 20:37   #1
mmlabbd
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HELP!! (bg) ---- PACE (mg) (tg) (bg)
HELP!!! I'm new to bloody cable and wish I hadn't bothered.

Right in the middle of a programme tonight the screen went blank...

the front of the box now goes through this sequence...

(botton green light) on it's own

then ----

then PACE

then (middle green light)

then (top green light)

then back to (bottom green light)

It's doing this continuously!

I rang CS and they said they can't get an engineer here till FRIDAY morning! Boy I'm really getting steamed here.

BTW - am in the Harrow area.

mmlabbd
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Old 01-12-2003, 20:43   #2
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Re: HELP!! (bg) ---- PACE (mg) (tg) (bg)
Sounds like your STB needs replacing, pray for a 2000 series.
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Old 01-12-2003, 20:54   #3
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Re: HELP!! (bg) ---- PACE (mg) (tg) (bg)
welcome to the site as said before pray for a 2000STB its quite normal for boxes to have a few probs now and again
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Old 01-12-2003, 21:42   #4
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Re: HELP!! (bg) ---- PACE (mg) (tg) (bg)
Try pm'ing a mod and seeing if they can hook you up with someone at ntl who can help.....?
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Old 19-02-2004, 19:16   #5
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Re: HELP!! (bg) ---- PACE (mg) (tg) (bg)
Its strange,

I'm having exactly the same problem - very good description.

Believe it or not I too live in Harrow and its going to take them 5 days to send an Engineer out.

What was the solution to your problem ?
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Old 19-02-2004, 19:59   #6
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Re: HELP!! (bg) ---- PACE (mg) (tg) (bg)
By your description sounds like the box is ?????? ok Ntl should replace it hopefully with a 2000 series or if your very lucky one of those new samsung boxes what ever happens good luck and sorry its giving you grief.

simon

Quote:
Originally Posted by mmlabbd
HELP!!! I'm new to bloody cable and wish I hadn't bothered.

Right in the middle of a programme tonight the screen went blank...

the front of the box now goes through this sequence...

(botton green light) on it's own

then ----

then PACE

then (middle green light)

then (top green light)

then back to (bottom green light)

It's doing this continuously!

I rang CS and they said they can't get an engineer here till FRIDAY morning! Boy I'm really getting steamed here.

BTW - am in the Harrow area.

mmlabbd
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Old 24-02-2004, 10:57   #7
JohnM
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Re: HELP!! (bg) ---- PACE (mg) (tg) (bg)
Correct me if i'm wrong but that sounds like the box is recieving a software update from the network... swicthing it off while it's doing this will almost *definately* require an engineer visit, as you will have corrupted the firmware... no?

Thats what it sounds like to me anyway...
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Old 24-02-2004, 12:31   #8
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Re: HELP!! (bg) ---- PACE (mg) (tg) (bg)
Quote:
Originally Posted by JohnM
Correct me if i'm wrong but that sounds like the box is recieving a software update from the network... swicthing it off while it's doing this will almost *definately* require an engineer visit, as you will have corrupted the firmware... no?

Thats what it sounds like to me anyway...



surely it wouldnt update firmware for the reason stated
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