HELP!! (bg) ---- PACE (mg) (tg) (bg)
 

HELP!!! I'm new to bloody cable and wish I hadn't bothered.

Right in the middle of a programme tonight the screen went blank...

the front of the box now goes through this sequence...

(botton green light) on it's own

then ----

then PACE

then (middle green light)

then (top green light)

then back to (bottom green light)

It's doing this continuously!

I rang CS and they said they can't get an engineer here till FRIDAY morning! Boy I'm really getting steamed here.

BTW - am in the Harrow area.

mmlabbd

Re: HELP!! (bg) ---- PACE (mg) (tg) (bg)
 

Sounds like your STB needs replacing, pray for a 2000 series.

Re: HELP!! (bg) ---- PACE (mg) (tg) (bg)
 

welcome to the site as said before pray for a 2000STB its quite normal for boxes to have a few probs now and again

Re: HELP!! (bg) ---- PACE (mg) (tg) (bg)
 

Try pm'ing a mod and seeing if they can hook you up with someone at ntl who can help.....?

Re: HELP!! (bg) ---- PACE (mg) (tg) (bg)
 

Its strange,

I'm having exactly the same problem - very good description.

Believe it or not I too live in Harrow and its going to take them 5 days to send an Engineer out.

What was the solution to your problem ?

Re: HELP!! (bg) ---- PACE (mg) (tg) (bg)
 

By your description sounds like the box is ?????? ok Ntl should replace it hopefully with a 2000 series or if your very lucky one of those new samsung boxes what ever happens good luck and sorry its giving you grief.

simon

Re: HELP!! (bg) ---- PACE (mg) (tg) (bg)
 

Correct me if i'm wrong but that sounds like the box is recieving a software update from the network... swicthing it off while it's doing this will almost *definately* require an engineer visit, as you will have corrupted the firmware... no?

Thats what it sounds like to me anyway...

Re: HELP!! (bg) ---- PACE (mg) (tg) (bg)
 

surely it wouldnt update firmware for the reason stated :confused: