TVDrive Blog

[g_dootson]

I have had the internet since about 1990 and this is my first post anywhere.
Below is a copy of my personal tvdrive blog which i started cos telewest said there were no notes on the account for any problems i had reported. i have also attatche a few pics. For all the help TW CS are i may aswell talk to the dog. So am i on my own, is it just me having problems, am i going mad... can anyone help?

21st March - Tv Drive Installed

28th March - Didn't Record Series Links

30th March - Called Customer Services

31st March - 25 - 31st March Rebooted 13 Times - Over 6 Days
28 - 31st March Missed 20 Recordings

11th April - Query Re: Bill - Paid £45.25 - Balance Left £96.81

13th April - Phoned Twice Re: Problems On Tv Drive

14th April - 11.05pm Phoned Code 2056 - Paused On Loading Data On Tv Drive Menu
Amy **** - Liverpool

15th April - 1.30pm - Picture Funny - Green Dotted Lines - Sparkles
Michael Broadband Support

16th April - 11.59pm - Watching Footballers Wives 11 Mins into Blue Screen Counter
Continues - When Pressed Paused Counter When To 00:00
Not Open - Rebooted Twice

17th April - 20.37pm Green Sparklies
Not Open Rebooted Twice

19th April - 11.05pm - Watching The Bill Went Off After 7 Mins - Rebooted
Code Error 2056
Rob Broadband Support

20th April - 8.30am - Andy Engineer - Not On Job Sheet for Tv Drive Can't
Fix Prob Re-Assigned To Someone Else Left 9.06am
11.00am Phoned Said Would Be There Before 12pm
11.59am 2 Blokes in 2 Vans Changed Tv Drive Box

22nd April - 10.12pm Didn't Record Casualty Manually Even Though Showing Red On
Screen - Recorded Something Twice As Well

23rd April - 7.42pm Tv Drive Screen Locked + Recording A Programme
Fran Broadband Support
8.05pm - Froze After X2 Then Rebooted By Itself
8.45pm - Rebooted - Green Sparklies
Kay ******* Broadband Support

24th April - 12.09pm - Engineer Came - Waste of Space Just Wrote All Problems
Down Said Would Pass To Techinal Support?

25th April - 8.22pm - Tv Drive Locked Loading Data
Kevin Broadband Support - 2nd Level

Dean ********** - Customer Care £55 Refund

27th April - Engineer - Stuart Knowles

2nd May - Engineer Out Changed Plug In Box Said Looks Like Cable Been
Spliced Poss Need New Cable - Pull Through

Tv Drive Froze Again
John ********** - Broadband Support 2nd Level

3rd May - Only Have 1/2 Picture
Recording Stopped - No Fix till Friday
Phil ******** - Liverpool

4th May - Picture Funny and Froze On Menu

5th May - Engineer Came Says Wasn't Booked For A Pull through Can Only Do
12th May - Morning
Phoned Re-Booked Pull Through With Jamie ******** for Monday
8th May

8th May - Engineer Came Not Booked For Pull through - He Phoned His Boss
Says Coming Friday 12th May?
Spoke to Jennifer ******* Refunded £27.50 for Loss of Days Off
Says Once Fixed 12th May Phone and Refund from 30th March -
12th May Will Be Credited

10th May - Telewest Phoned Re Non Payment Says Owes £30.59 Last Month
Total £94.36
Spoke to Catherine ****** Says Have Pay by 19th May £30.59
Can't Work Out Why It Spilt Like That - Phone For
Refund 12th May If Sorted

15th May - Phoned 10.44pm TV Screen Black with White Bars Top and Bottom
Guy Put Through To Alan Got Cut Off!!!! Phoned Back - Woman Sent
Signal Out To Box Booked Tech for Thursday Spoke To Jennifer
******* - Emailed Photos

18th May - Engineer Came Changed Tv Drive Box Says Shouldn't Have Any More
Problems Now!! We'll see!! Phoned Telewest Gave Us a Refund
Of £55 for Tv Drive and TV Package from 30th March - 18th May
Paid Outstanding Balance Of £39.36 - Now Up To Date.


22nd May - Went Out And Bought New TV to Hopefully Solve All Our
Problems With TV Drive - Wait And See Is My Motto!!!


26th May - Watching The Bill When Kicked Us Out To Blue Screen Counter
Still Going Also On Channel 144 (E4) Spoke To Rob *******
Said either A Format or Engineer - Been There Done That
Got the T-Shirt When Will They Fix This???????

27th May - Tried To Watch Casulty on Teleport Wouldn't Play Reset
Box Again Got Quote 9002 Phoned On Hold for 32 Mins
Then Was Told National Fault Bye!!

28th June - Crash No Pic, 50min on Phone, Leave Till Engineer Comes

29th May - 10.30pm - Already Reset Box 3 Times Today - Went To Watch
Big Brother ( C4 9pm ) Counter On 00.00 But Played
12 Mins of New Tricks Which Was On BBC 1 at 9pm What
Is Going On???? Also Noticed There Was a Content
Recorded For 5 Mins - What The??? Phoned Spoke To
Paula ******** She Went Through To 2nd Tier and Came
Back To Be As A National Fault Nothing They Can Do???
Why Did I Ever Get This????? Oh Yeah To Watch Things
When Busy - Spend Most Of My Time On Phone To Telewest.

30th June - Engineer, Today, Reset And Left, Said Network Engineer Would Call.
Night - Frozen, Wait 20min, Then Call Back...

2nd July - No Tv Guide All Day, Cant Record Anything

Not Noted Loads... 2 Enginers Been Etc... Fed Up.

20th July - Missed a Series Link, and kicked out to This Channel off Air

21st July - Cust Serv - Bill Pay From 22june to 21st July (But Also -Tv 18may-22june)
- Didnt Call Back, Dwain *******.
- Stacy Padgett. - Confirmed Credit Avaiting, + No Call Back.

22nd July - Told To Ring 151 by Esther *****
1.2h - Paul ****** Manager 0151 ******** Tue - Sat4pm-Mid, To Sort Refund. Not very nice man!
(Sold The Service For Ser Link, Flex View Times, Etc.)
No Consistency of Service. 2engineers, 5th Box, 2formats,
Inconvenience Me, Multiple Endless Phone Calls + Days off Waiting for Engineers
Kicked Out Of Recordings.

Gale *****, Fault Operations Manager,

23rd July - No Play Any Recordings, Please Wait, Rec 2, 2nd Box Is Working.
12min Naomi *******, 2 to 5 Days Call Back, No Playbacks Nationally

25th July - Assist Fault Manager Wigan, Aniel *******, Confirms Cable Not Pulled Through. Arrange For Thurs 17th August

29th July - Holiday till 13th Aug, Told Not To Call Any Probs Till Cable Pull On 17th

17th Aug - Cable Pull, Again, Last Was Only Done Halfway, and the Splice Had Been Bent Back On Itself
Also, Cable Was Damaged Near Garden,
Night,,, Wont Play Recordings, TV Black with White Bars.

18th Aug - 11.45pm, Wont Play Recording, TV B+W Bars, Reset, No Prog Info for 1/2 Channels, For 15hrs

19th Aug - 9.05pm Wont Play Recordings, TV B+W Bars, Recording 2 Progs, Phoned Flicked Through Channels
Got Half a Picture with White Bars, Nicola ****** - Glasgow, Promised Call Back From Analyst Team (20min)
No Call Back.....

20th Aug - 10pm Wouldnââ‚Ã⠀šÃ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t Play Recording, TV B+W Bars, Recording 2 Progs, Phoned Maureen ******, Glasgow

30th Aug - 5.30pm, TV drive Says Boot, Boot, Boot, Boot, Not Been in Use All Day, So.... With 3 1/2 Weeks of Rec.
35min Hold Dan ******, Liverpool, Not very nice man, Only Offered Format or 'Engineer to Fix Problem'

31st Aug - Obviously No Fix So Box Swapped, Maxtor Drive, No Dolby Logo, Original Fw, 1.3.10.107, Updated To 1.4.5.107
All Recordings From Holiday Lost. Holby City, The Bill, Bad Girls, Eastenders, Etc. Gone Gone Gone
Well Did Manage To Watch Big Bro......

Attachment 11924

Attachment 11925

Attachment 11926

[Andrewcrawford23]

Withotu reading threw it throughly i am jsut comment on basic of wha ti seen.

Most of th rpboelsm you ahve said you ahve had are common problems that they know about and are tryign to fix apparntly, we do get code drops ever now and then adn some thigns get fixed other get broke again.

This is not me saying you shoudl lvie with it jsut so you know it probally have been passed on cause they know abotu a lot of the problems

[g_dootson]

*** update ***

31st Aug - green sparklies again, reena *******, v nice, helpful,
engineer booked. for tomorrow to replace box.... great

[g_dootson]

*** update***

1st sep - 12.30pm, green sparklies/ interference, rang CS engineer due at 2.
14.00, engineer arrived, he been at his sisters round corner for a brew before coming.
confermed virgin now own 51% TW/NTL and rebrand will be taking place
said green pic problem cos i use RGB and not composite, told me not to use composite.
he has same problem at home, i refused and demanded a Dolby box, which i got.
Also said the black screen were cos of network upgrades at backend. WN2 WN7 WN6 etc
all being changed to there own fiberoptics bla bla... he has same problem
Strange then that all the recordings ok even when the screen goes off...
AND unknown what problems have been fixed in 30th Aug06 update


Obviously ive not recorded or logged every little reboot or fault, they r to be expected. but i am gettin p'ed off with this.

I wouldnt even say i was a high user, i never watch live tv. (cant stand ads) Just the usual soaps. Kids watch kids tv noprobs (except causes me probs when the channels go off air)..

Shame, cos when it works its great.

[Curzon]

Hi,
It's all them soaps your trying to watch. lol...
What you were told about RGB and Composite,,,,, well lets just say; that particular engineer dosn't know what he's talking about. There are loads of Software issues here and, I'm still waiting for the fix too.

Judging by all the pixelation you are getting, has TW checked the Broadband line circuit, from the Head End to you house?

[nick.king]

I wish I'd kept a record like this, I can only remember key dates (i.e. calling Telewest) and the date I sent off letters.

[TAZMANUK]

I have only had a few missed recordings at the start (mid feb), only issues i have is sometimes after a reboot i get the sparkles but fixed by turning off and on again and also the long winded switching from scart to hdmi when it should just flick over rather than having to flick onto the hdmi channel click on the menu and then click back on the other agree that u have seen the image and to flick back to the hdmi again to finally watch.

also the ability to change the screen size, and also archiving to dvd when it does letterbox mode, apart from that i dont have any other issues with it,