A rant

[poolking]

Okay what the hell is wrong with NTL? I switch bank accounts, use my new bank's account switching service, all the companies involved with the standing orders and direct debits have been great gone without a hitch.

Guess which company have messed up?

Does NTL actually respond to requests from banks to change a customer's direct debit details? From now on I'm paying via giro bank credit, because I know NTL will try and continually take money from the incorrect bank account.

[MovedGoalPosts]

But that will cost you an extra £4.00 a month, thieving ntl

You'll be better off phone CS, and paying ntl for the privelidge of doing so to tell them once and for all to get the DD right.

[James Henry]

Originally Posted by Rob C

But that will cost you an extra £4.00 a month, thieving ntl

You'll be better off phone CS, and paying ntl for the privelidge of doing so to tell them once and for all to get the DD right.

For the sake of balance Sky charge £4.00 / month for non-dd payment. ntl used to charge less but in the name of the almighty £ increased their charge to match

[gavnad]

change of direct debit details is usually done electronically so its unusual for the details not to update......may be worth a quick call just to find out if they have been changed

[poolking]

I have emailed NTL and I'm awaiting a response, If I get no joy then I will ring CS.

[kibblerok]

Originally Posted by poolking

I have emailed NTL and I'm awaiting a response, If I get no joy then I will ring CS.

For something like that I would hazard a guess and say you would be told to call CS anyway... its only a 1 minute task to do once you're through