HELP! My new remote controller wont control my stb :(

mark_hamilton · 20-02-2006, 18:48

hi there, im in cambridgeshire and i just got a new remote, its the grey shark one, latest one from ntl, and it wont control my stb at all, but i can get it to control my sony tv like it says it will in the instructions.

heard you have to math it to the frequency of my stb? how can i do this?

thanks peeps

Stuart · 20-02-2006, 18:52

to the forum. The remote control should (AFAIK) not need to be configured to control the STB. Either you have been sent the wrong control, or the Reciever on the box is dead.

What Set Top Box is it?

mark_hamilton · 20-02-2006, 18:54

pace 4100n

thanks for the welcome and quick reply

the remote from the downstairs box works fine on my box tho, but the grey one wont

Stuart · 20-02-2006, 18:59

Quote:

Originally Posted by mark_hamilton

pace 4100n

thanks for the welcome and quick reply

the remote from the downstairs box works fine on my box tho, but the grey one wont

Hmm, wierd. Well, I did say that as far as I know, it shouldn't need configuring,. Did it come with any instructions?

If not, I am sure someone else who can help will come along.

Nedkelly · 20-02-2006, 19:01

Hi what colour is the orignal remote blue or grey .Have they sent you the same coloured remote as you had before .Blue remotes are for langley customers bbc1 is 101 grey remotes are bromley customers bbc is 1 on box

monkey2468 · 20-02-2006, 19:14

Quote:

Originally Posted by mark_hamilton

hi there, im in cambridgeshire and i just got a new remote, its the grey shark one, latest one from ntl, and it wont control my stb at all, but i can get it to control my sony tv like it says it will in the instructions.

heard you have to math it to the frequency of my stb? how can i do this?

thanks peeps

They sent you the wrong remote. It should be blue.

mark_hamilton · 20-02-2006, 21:24

whats the difference between them then? is there no way of getting it to work?? taken 3 weeks for a replacement to arrive

thanks for your help so far, also, whats the difference between areas?

Mike Harrison · 20-02-2006, 23:10

Pace 4100 needs the blue remote.
blue uses RC5 protocol, black uses the odd IRDA based one.

SLM · 20-02-2006, 23:14

Ring ntl up in the morning and explain that you have been sent the new remote and it still does not work your stb, do not say anything about the wrong remote etc and you should get a tech visit quicker than the postie bringing you one

Nedkelly · 21-02-2006, 10:57

One day they might get this right and send the right remote to the right aeras

mark_hamilton · 22-02-2006, 17:28

i know this is rediculous! not the first time NTL have done the wrong thing, im on my 8th box upstairs and 3rd downstairs in 2 years

Nedkelly · 22-02-2006, 22:45

In the last 2 days i have been to 2 jobs where they have sent the wrong remotes out

The best way is to say the new one is not working and they will send a engineer out and he will replace it for one that will work your stb